Olivia P.
So at first they seemed real eager to…
So at first they seemed real eager to sell me a motor. So i bought it $3,900 i payed for it. they hardly gave me up dates when it was coming. when it got to my house before i even let the man take it off the truck i inspected it. a crack in between the oil pan and the block. i was really mad. i told the dude who brought it to take it back, that i didn’t want it. Then on the paper it didn’t have any right info besides my address . i called them, and asked for a refund, they told me they were gonna give me all $3,900 back. I did not receive it. I received $2,730. They lied. I then proceeded to call them again they told me that it was reshelfing fee, and i would not be receiving all of my money. in my experience it was horrible. they were rude, and shady. Just be careful.
Response from Best Use Auto Parts LLCApr 20, 2026
Hi Olivia Phillips, We’re sorry to hear about your experience and truly appreciate you sharing your feedback. This is not the level of service we strive to provide. To clarify, when the engine arrived and you chose to refuse delivery due to the concern identified, we honored that request and had the unit returned to our facility. As outlined in our returns policy, returned orders are subject to a standard restocking fee, which is why the refund issued was $2,730 rather than the full purchase amount. That said, we completely understand how frustrating this situation must have been—especially regarding the condition concern and the communication around your order. We sincerely apologize if updates were not provided in a timely manner or if any interaction came across as anything less than professional. We would still like the opportunity to review your case further and ensure everything was handled correctly. Please feel free to reach out to us directly at [email protected] , and we will be glad to assist you. Thank you for your feedback—it helps us continue to improve.