Being Nationwide Dealers for Automobile Industry Over 11 years We, as a Business have Successfully delivered high-end Quality Products at Affordable Prices With unlimited inventory to choose from. Over twenty five thousand+ Happy Customers. The team at Best Use Auto Parts knows that every product counts, to make the entire shopping experience rewarding and fun as possible with Big Discounts and ongoing Offers.
Best Use Auto Parts LLC (bestuseautoparts.com) has 346 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
Best Use Auto Parts, bestuseautoparts.com
Website
bestuseautoparts.com
Category
Auto Parts & Wheels
Location
Mercer Island, Washington
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 12% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Very communicative and made sure to confirm my engine was correct. Suzanne Smith and Anthony Dawson were very kind and offered amazing customer service
ZL
Zowey L.
Suzanne was so incredibly helpful!
Suzanne was so incredibly helpful!! She kept me updated the whole way through. They communicated constantly and it shipped super fast
OE
onah E.
The customer was very nice and very…
The customer was very nice and very helpful to the information I needed regarding my purchase and it’s was delivered without any problems thank you
JT
Jacob T.
Order review
My experience with the order went very well, staff and support were very polite and excellent to talk to. Overall experience was 10/10
BG
Brando G.
Watch out
Ordered part. Sales associate messaged me asking about a vin. “ this is a project cart” I purchased off of a part number. The following day after my money had been received I got a message saying it would not fit in my car and then I would have to pay $950 more to get what I originally purchased. This place is the biggest scam. Please read the review and not the ones that are done by AI Susan.
Response from Best Use Auto Parts LLCJul 7, 2026
We’re sorry to hear about your experience and would like to clarify what happened.
After you placed your order, we requested your VIN to verify compatibility before shipping. Based on the VIN you provided, your vehicle is equipped with an automatic CVT transmission (RE0F11A). However, the transmission ordered through our website was for a 5-speed manual transmission (RS5F91R).
As part of our quality control process, we do not ship parts that we know are incompatible with a customer’s vehicle. When we contacted you to explain the discrepancy, we offered the correct transmission that matched your VIN. The price difference was due to the correct unit being a different transmission than the one originally ordered.
During our conversation, you requested that the order be canceled. At no point during that discussion were we informed that this was for a project car or that you intentionally wanted the manual transmission regardless of your VIN. Had you informed us of that, we could have discussed your requirements and fulfilled the order according to your request.
Our goal is always to ensure customers receive the correct part for their application and to prevent costly installation issues. We regret the misunderstanding and appreciate your feedback.
Best Use Auto Parts
DZ
DZ
I would not recommend this company to…
I would not recommend this company to anyone searching for a replacement engine. Upon searching for a replacement engine for my Outback, we found Best Use Auto Parts and were pleased with the positive feedback online. The ordering process was simple, and consistent with Suzanne, she was the only positive in this ordering process.
After purchasing, we asked for a picture of the engine to confirm, and it was promptly sent. We took note of the small details to make sure the engine received was the same in the picture. Shipping took one week. Upon receiving the engine, it was not the same as the one sent to us. While preparing the engine for replacement, it was noticed that there was extreme carbon build up in a cylinder for a “30k” mile engine. Other inconsistencies were also noted and the engine does not appear to be consistent with an extremely low mileage engine.
I called Suzanne, she referred me to Dwayne to talk about warranty, replacement or return. Dwayne is extremely rude and unprofessional. I tried to explain our issue with the replacement engine and instead of listening, he continued to cut me off and try to say that “of course an engine that has been sitting for years is going to have carbon build up and the only way to remove it is to run the engine.” Unfortunately I do believe because I am a female calling in, he tried to pull one over on me by not expecting me to know what I am talking about. Dealing with this was extremely frustrating and I informed him that my husband would be calling in to go over the issues and requesting a return as it seemed to be going no where. He was very rude and unprofessional with my husband and in the end, my husband refused to keep the engine and asked for a return label. Dwayne said it would be emailed over. I called back again because I did not receive the email, and asked if they will be covering shipping due to damage. Dwayne refused and became very condescending when my husband and I again tried to explain the issues. He stated the only way the company would cover shipping was if there was a diagnostic report sent over with an error code- so we would have to install the damaged engine, get the code and then uninstall for the return fee to be covered- absolutely asinine. He then asked if my husband and I “were done talking” because we refused to allow him to speak over us when explaining the situation. I asked for a manager or supervisor and he was the only one on the floor and told me that I will have to deal with him. Coming from a management position in customer service myself, I am extremely disappointed with the way he conducted himself and would not recommend this business to anyone.
Response from Best Use Auto Parts LLCJul 7, 2026
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.
We understand your concerns regarding the engine. As this is a used OEM engine that is approximately 10 years old, some cosmetic wear, surface rust, carbon deposits, and signs of normal use are to be expected. These cosmetic conditions do not necessarily reflect the mechanical condition or mileage of the engine. All of our used engines are inspected and tested before being offered for sale.
Although cosmetic appearance is not covered under our warranty, we understand your concerns and have worked with you to resolve the matter. We have already scheduled the return of the engine, and once it is received and inspected, we will proceed with the agreed refund or replacement.
We also regret that you were dissatisfied with your interaction with our team. We take customer feedback seriously and have shared your comments with management for review.
Our goal is always to provide quality parts and fair resolutions when issues arise. We appreciate the opportunity to assist you and wish you the very best.
Best Use Auto Parts
TS
Tony S.
Best Used Auto Parts is great!!
Best Used Auto Parts is great!!! Suzanne Smith and her team are awesome.I purchased a used transmission with low mileage at a low price.They shipped it to me in a timely manner.I have no complaints at all.They truly are the BEST 😃
SC
stevetowlegmail.com
I worked with Susan Smith she…
I worked with Susan Smith she coordinated all the shipping was always there when I had a question. Shipment arrived on time and in perfect shape.
I started out with James in the sales department he coordinated all the finding the correct transmission pricing and coordinated with the shipping department for all this to happen precisely as they stated.
Great job Best used Auto parts!!
