NothingIsImpossible
"YOU WIN SOME AND YOU LOSE SOME".
"YOU WIN SOME AND YOU LOSE SOME". AND IF YOU DON'T MIND LOSING YOUR HARD EARNED MONEY THEN "BEST USE AUTO PARTS" IS YOUR GO-TO PLACE! THERE CUSTOMER POLICY IS LAST AND THERE TACTICS, I MEAN ETHICS ARE BELOW ZERO. LONG STORY SHORT, THEY SOLD ME A TRANSMISSION FOR OUR CHURCH VAN AND ASSURED US IT WAS LOW MILEAGE AND VERY STRONG. RIGHT AFTER 60 DAYS THE TRANSMISSION CEASED UP AND DIED. AFTER CONTACTING "BUAP" THEY MORE OR LESS SAID "TOUGH BREAK" AND COULD NOT REPLACE THE TRANSMISSION. WE WILL NOT BE SHOPPING AT "BEST USE AUTO PARTS" AGAIN! ON JANUARY 3RD BUAP REPLIED. OUR ANSWER YOU SOLD THE CHURCH A LEMON TRANSMISSION AND THAT'S BAD BUSINESS. WE HIGHLY DOUBT BUAP WILL DO THE RIGHT THING. WE WILL KEEP EVERYONE CONSIDERING BUYING FROM BUAP POSTED.
Response from Best Use Auto Parts LLCJan 3, 2024
I'm sorry to hear about your experience, and we apologize for any inconvenience you've faced. We understand your frustration, and we want to make it right. Our records indicate that the warranty for the transmission has expired, and the unit you purchased was a high-mileage one. However, considering the nature of your vehicle as a church van, we value your business and want to find a satisfactory resolution for you. Our warranty team will reach out to you to discuss potential options. Thank you for bringing this to our attention, and we appreciate your understanding as we work towards a solution

