Justin M.
Worst customer service ever “SCAMMERS”
Worst customer service ever, I’ve order a transmission for my camero on may 19, 2025 and it’s been 2 weeks every single day calling them when will it be ship , all they said it’s delay or they testing the parts, never got my transmission and spent over 2,000 $ , this is the worse company, please don’t get parts from them, they will “SCAM YOU” and if you search they address on the map it shows a gas station they don’t have a place, I’ve ask proof of my package being sent , nothing. They are lost life scammer, I wish the worse for yall to come to yall….
Response from Best Use Auto Parts LLCJun 4, 2025
Thank you for sharing your concerns. We sincerely apologize for the frustration this caused. To clarify the timeline: * Your order was placed on May 19, 2025. * VIN verification is mandatory for drivetrain parts to ensure compatibility and prevent incorrect shipments. We received your VIN# 3 days after ordering (May 22). * Despite this delay, your transmission shipped promptly after verification and was delivered within our promised timeframe via R&L Carriers Proof of Delivery: 🔹 Tracking #: I180379935 🔹 Signed by: Luis Mejia at Arrazola’s Mechanic Shop LLC We stand by our process to verify every transmission’s fitment using VINs—this protects customers from receiving incompatible parts. While we regret the communication gaps, our records confirm delivery was completed successfully. Please email [email protected] so we can resolve this fully. We value your business and will improve our updates during delays. Respectfully, Best Use Auto Parts