Negative C.
Arrived in really good condition
Arrived in really good condition, first time owner so it’s a bit strange at first, but overall fun and feels great!

BestRealDoll’s story started in June 2017 when Andy Smith, a well-known sexologist from Germany, set up his own doll research and development company in Hong Kong, China.Andy had previously led a laboratory team to develop dolls that were comfortable and easy to use, more flexible and changeable, and more wear-resistant. However, after several trips and inspections, he discovered that China has the world's leading and most reliable doll production. Here he could push the bounds of doll production, application and development to create more advanced ideas and designs.To stay focused on his founding purpose, the doll brand he created was named BestRealDoll.Since its foundation in 2017, BestRealDoll sales and reviews have proved that Andy Smith achieved his goal of producing the most realistic sex dolls. In 2018-2019, BestRealDoll expanded with branches in North America, Asia and Europe.
BestRealDoll (bestrealdoll.com) has 260 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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260 approved reviews, newest moderated first
Negative C.
Arrived in really good condition, first time owner so it’s a bit strange at first, but overall fun and feels great!
J.
This company is fantastic and 100% deserves more love in my opinion. My experience with customer service has been excellent, timely and satisfactory replies to all my queries. Shipping was great with a caveat: received my doll in a timely manner (one week after placement of my order). However, the silicone doll head that I ordered for my tpe bodied doll was delayed one week. Once I received her, she looked very close to what I saw in the product description, very close. You must understand the pics you see on any site, even the high priced ones vary. Professional photo shoots are very much a thing. Anyway, not only did I receive the original silicone head (very beautiful and life-like), I also received a second silicone head, again very beautiful and life-like. Joints can be slightly stiff at first, but nothing abnormal. Man for the price I'm blown away truly. I feel like I received a high end doll (two actually if you include the second silicone head) for 50% off. Actually strike that, this IS a high end doll for 50% off. This company deserves far more respect. I will definitely do business with them again.
ChiChan
Experience was great, delivery in Europe very fast and private, Silicon Head actually the most impressive to me, was like the picture .. yes.. 100% recommend
Jeremy L.
I recently purchased my first doll and the experience was second to none! Customer service was prompt, communication was very timely and the product was better than images and information. Shipping was on time. Would recommend above all competitors! I will absolutely purchase from BestRealDoll again!
Reanna H.
My husband and I ordered the doll and it took almost two months to get it. We knew it was coming from over seas so it would be a while but when it came we were very pleased with it. The doll is very beautiful soft and giggly. To be honest it was even better in person. The down fall of the doll is it’s heavy and the vagina is overly tight. The pros definitely out weigh some of the changes we would make with the doll and will probably order more in the future! She’s worth the wait!
LORNA H.
These guys are borderline scam, I ordered an doll and I was expecting it to ship out within the timeframe they said and here almost 2 weeks later , nothing has shipped ..when I reached out , they claimed FedEx was the problem. Meanwhile, a label was merely created with FedEx, but FedEx never received the package and they are busy blaming FedEx . they said they would expedite shipping after I complained and they said as soon as they figured out the problem, they shipped out a new one and that was on Friday …today’s Monday. They said I should see the updated tracking and the tracking number still shows that only label was created and FedEx is not in possession of the package yet, they are full of crap and I don’t even think they are a legit company, I’m going to file fraud with my credit card .. Save yourself the money , these other reviews must just be fake from people at the actual company .. or they paid people to write it
Response from BestRealDollJul 30, 2024
Update on Aug 15, 2024 I checked that your order was delivered on Aug 6, 2024 by FedEx. As a seller, we also hope the shipping is fast. We can not control the shipment when the package is in FedEx. We also emailed you the screenshot of the official statement from FedEx regarding a delay in picking up the reshipped order due to an increased volume of shipments around Prime Day. Hope you will like our products and service. Thanks -------------------------------------------------------------------------------------------- Update on Jul 30, 2024 We sincerely apologize for the delay. As we promised, we have arranged for a replacement order to be shipped to you at no additional cost. However, we have received an official statement from FedEx regarding a delay in picking up the reshipped order due to an increased volume of shipments around Prime Day. This has unfortunately caused a delay in the expected delivery date. We assure you that we are handling this situation with the utmost care and attention. We have been in the business of selling dolls for many years and pride ourselves on delivering high-quality products and excellent customer service. All customer reviews are genuine. We are confident in the authenticity of our feedback and are willing to accept any consequences if proven otherwise. Thank you for your understanding and patience. We are committed to resolving this issue and ensuring your satisfaction.
Michael M.
When I first got my doll I was skeptical even though about sending it back as I have a bad back, but told myself to man up, and make it work, so I bought some item for Kristeen(that's the name I gave her) and let me tell you she is cute a d fun and I am glad I did not send her back, and the people at BRD answered every email promptly and my experience was very pleasant even when I put a PO Box for delivery that they could not deliver to, we e-mailed eachother and I got my doll as promised thank very much!!!
Response from BestRealDollJul 30, 2024
Thanks for your order. We will continue to do our best. By the way, we have launched a lot of new dolls. Feel free to have a check. Thanks
Frank A.
Alright, I posted a few days ago about the issue with the silicone doll's hair. Also, I am pretty confident I know how to care for and comb hair. I've learned some things in my life after 40 years haha. Anyway, please do not take any of this as a personal attack as it is truly my honest opinion and experience. I am sure thousands upon thousands of your customers have experienced no issues. It is honestly just my luck. Anyways, after losing enough hair to make two more dolls, the finger WIRE busted through the "flesh" already. How could it not? Honestly, a terrible finger design. When featuring a skeletal system the comparisons from the doll's piping to our skeletal structure works. But, when you compare the doll's hand structure to a humans it is as if three pipe cleaners were striated together and that is all. Not even a rubber cap on the end off the wire. The legitimate human hand structure should be considered next time, even if the wire were incased within something as simple as a common plastic straw it would have helped significantly. Moving forward but sticking with the mitts, after one day both hands look that of a mentally challenged individual (not being rude, painting a picture). The doll also came with a small tear and somehow has already gotten two more on its backside somehow. And I treat ALL of my belonging like glass. Especially when spending over a grand. I do LOVE the look of the doll but all of these issues happened over the span of a week, and I've only done the deed once. Figure that one out. Wish I could rate higher, but being that this is my first large payment for something entertainment wise, it has scared me enough to be my last. The worst part? It isn't like it's easy to send back or resolve unless spending more money. Other than the things mentioned, A+.
Response from BestRealDollJul 18, 2024
Thank you for sharing your detailed feedback with us. I truly appreciate your honesty and the time you've taken to provide such thorough insights. First and foremost, I am deeply sorry for the issues you've experienced with your doll. Your concerns about the hair loss, finger design, and the tears are completely valid, and I understand how frustrating this must be, especially given your careful handling and investment. Regarding the finger design, I want to let you know that we have been actively working on improving this aspect. We are transitioning away from the wire-wrapped fingers to using finger bones in all our dolls stocked in our overseas warehouses. This new design should prevent the issues you've encountered with the finger wires breaking through the silicone. As for the tears, while it's uncommon, it can happen. We will gladly assist you in addressing these defects. Please let us know if you would prefer a repair kit or other possible solutions to make this right. We strive to ensure our products meet the highest standards, and your feedback is invaluable in helping us improve. Again, I apologize for the inconvenience and disappointment caused. Thank you for your patience and understanding.