BestRealDollReviews of bestrealdoll.com

Response from BestRealDollMay 27, 2025

Hello Sir We sincerely apologize for the disappointing shopping experience you had. After you placed your order, we realized that our European warehouse inventory had not been updated in time. We informed you about the stock issue and asked if you'd be open to choosing an alternative. However, you preferred to wait for the original item. Later, our warehouse staff told us there was a similar product available, but when we arranged the shipment, we discovered that it, too, was out of stock. We truly value each and every one of our customers, and we are very sorry for the inconvenience caused. Recently, demand for torsos and dolls in our European warehouse has been unusually high, which led to delays in inventory updates and caused this issue. A full refund was processed for you one week ago. As a gesture of our apology, we’d like to offer you an extra 5% discount on your next order. You’re welcome to contact our customer service before placing a new order so we can help ensure a smoother and more satisfying shopping experience. Thank you again for your patience and understanding. Best regards, Vita

Response from BestRealDollNov 15, 2024

Update on Nov 28, 2024 Hi, We are still waiting for your reply. Could we know your order number? So we can help you. If the doll is not as advertised, you can contact us and return the doll, then we will refund to you according to our policy. About the extra wig butt, do you mean the extra wig? If your order has an extra wig that will be shipped out from our factory, the delivery takes a bit longer than local in-stock dolls. I guess you must have received the wig now. We contacted Trustpilot to request your order information, and Trustpilot responded that you didn't reply. We are looking forward to your early reply. We want to help you. -------------------------------------------------------------------------------------------- Update on Nov 14, 2024 Hi, We can not find your order on our website by searching your first or last name. I also checked our orders on October 23, 2024. No order is in your name. To assist you, could you please provide your order number? Please send pictures to [email protected]. We will check for you. Regarding the weight, we have stated the weight on the product description page. If the doll is too heavy than what we have advertised, you can return the doll to us, and we will refund your payment. We are sure that we measured the accurate weight of the dolls. Regarding the face, you will find we stated "(Free 2ND Head)" on some product titles. So do you mean the extra free head? Regarding the "wig butt", what do you mean by wig butt? I checked our order system, we don't sell wig butt products. We sell wigs or butt. Please provide your order number. so we can help you. Thanks

Response from BestRealDollNov 6, 2024

Update on Nov 6, 2024 Sorry to hear that. In order to assist you, could you please provide your order number? Unfortunately, I wasn't able to locate your order using just your name. Please send the pictures to [email protected] We will check for you. ------------------------------------------------------------------------------------------------ Update on Nov 12, 2024 I’m very sorry to hear about your experience. However, all of our dolls undergo a strict quality control process before leaving our facilities to ensure they meet our standards, and issues like missing wigs or eyes have not been reported to our service team before. To help resolve this, please contact us at [email protected] and include your order details along with any photos you can provide. Once we’ve confirmed the order information, we’ll be happy to send you a replacement wig and eyes at no additional cost. ------------------------------------------------------------------------------------------------ Update on Nov 15 Hi, We still haven't gotten your response about the order number or anything related to your order. All dolls will be checked before shipping out. We have a strict QC process. If there are no eyes, no wig, or bad material. We suggest you report to the bank to get your money back, then report to the government or file a lawsuit, etc. By the way, many of our customers know that if the eyes or wig is missing, we will send the missing part for free. Please provide your order number, so we can help you. Thanks

Response from BestRealDollOct 25, 2024

Update on Nov 28, 2024 We contacted Trustpilot to request your order information in the past weeks, and Trustpilot responded that you didn't reply. We are looking forward to your early reply. We want to help you. If you ordered a big booty or big butt doll, it is heavy than normal dolls. If there is any quality problems, Please contact our customer service email: [email protected] and we will reply to you during working hours. Thanks ------------------------------------------------------------------------------------- Update on Oct 30, 2024 Hi, We sent a "request information" on Trustpilot last week, but you still have not responded. Could you provide your order number so we can help you? You can also email [email protected], and we will reply within working hours. According to the above information, you may have ordered a doll with "Free 2nd Head" in our product title. Then we will send you one doll body and two doll heads. One doll's head is the same as the picture, the other doll's head is a random free head. Normally, our customer service team will notify you about the free second head by email, which is the standard process. Please check your email. Thanks ------------------------------------------------------------------------------------- Update on Oct 25, 2024 Sorry to hear that. To help you, could you please provide your order number? Unfortunately, I couldn't locate your order using just your name. Please make sure you send emails to [email protected] We will reply to you during working hours. Thanks

Response from BestRealDollJul 18, 2024

Thank you for sharing your detailed feedback with us. I truly appreciate your honesty and the time you've taken to provide such thorough insights. First and foremost, I am deeply sorry for the issues you've experienced with your doll. Your concerns about the hair loss, finger design, and the tears are completely valid, and I understand how frustrating this must be, especially given your careful handling and investment. Regarding the finger design, I want to let you know that we have been actively working on improving this aspect. We are transitioning away from the wire-wrapped fingers to using finger bones in all our dolls stocked in our overseas warehouses. This new design should prevent the issues you've encountered with the finger wires breaking through the silicone. As for the tears, while it's uncommon, it can happen. We will gladly assist you in addressing these defects. Please let us know if you would prefer a repair kit or other possible solutions to make this right. We strive to ensure our products meet the highest standards, and your feedback is invaluable in helping us improve. Again, I apologize for the inconvenience and disappointment caused. Thank you for your patience and understanding.

Response from BestRealDollJun 13, 2024

Thank you for your feedback and for sharing your experience with your recent purchase. We sincerely apologize for any inconvenience you encountered during this process. Your comments are important to us and help us improve our services. I would like to address the concerns you raised and provide some clarity on the situation: Stock Availability: We regret the inconvenience caused by the initial misunderstanding regarding the stock availability of the doll you ordered. Upon discovering that the doll was not in stock in Europe, we informed you and offered alternatives. We have since taken action to update our online inventory and remove the listing for the doll in question to prevent similar issues in the future. Order Processing and Delivery Timeline: After you confirmed your acceptance of the alternate delivery method, we started the production process. Here’s a detailed breakdown of the timeline for your order: Order Confirmation and Preparation: 1 week to confirm and start the production process. Production Time: The doll was custom-made and required 2 weeks for production to ensure it met the highest quality standards. Shipping and Delivery: The doll was shipped by air from our factory in China, taking approximately 2 weeks for delivery to your location. And we bear the cost of air freight shipment. You don't need to pay extra cost. We understand that this entire process took a little over a month. Given that our factory is based in China, we strive to provide the fastest and most reliable service possible, and we believe the delivery time and service quality were quite efficient under these circumstances. Customer Satisfaction and Compensation: We appreciate your understanding and patience throughout this process. To compensate for the delay, we offered you a free option, and we hope this gesture helped mitigate some of the inconvenience you experienced. Future Improvements: We are continuously working on improving our inventory management and communication to ensure a better shopping experience for our customers. Your feedback has been invaluable in helping us identify areas for improvement. While we are pleased that the issue was ultimately resolved and you received the doll as requested, we understand your frustration and sincerely apologize for the inconvenience. We are committed to providing the best possible service to our customers and will continue to make improvements based on your valuable feedback. Thank you for bringing this to our attention. If you have any further concerns or if there is anything else we can do to assist you, please do not hesitate to contact us.

Response from BestRealDollJan 2, 2024

Update on Jan 2, 2024 Hi, If there is a misunderstanding, we are sorry about it. After checking with our customer service team. We did reply to you on 29th Dec. with the solution to all your request. Please check the email from service@bestrealdoll and reply to us. Thank you. ------------------------------------------------------------------------------------------- Update on Jan 5, 2024 Could you please reply to our email? So we can help you. ------------------------------------------------------------------------------------------- Update on Jan 11, 2024 Hi, We still haven't receive your email, Please contact our customer service: [email protected] or my email [email protected]. If there is any problem, we would be happy to help you. We are looking forward your reply. Thanks ------------------------------------------------------------------------------------------- Update on Jan 16, 2024 Did you contact us? we are still looking for your reply. Please contact asap, so we can help you. Thanks

Response from BestRealDollJun 16, 2021

Dear customer, Thanks for your order. Normally, Delivery within the US only takes 2-5 business days. But your order is an exception, Barcode label unreadable and replaced, and Weather delay (Unfortunately, you are the first and only customer who met this problem). According to your tracking number: 787529870778 by Fedex. The tracking info as below: Monday, May 24, 2021, Shipment information sent to FedEx -> Wednesday, May 26, 2021, Shipment exception, Barcode label unreadable and replaced ->Thursday, May 27, 2021, Left FedEx origin facility -> Wednesday, June 2, 2021 Shipment exception, Weather delay -> Thursday, June 3, 2021, Delivered As per your questions: 1. Your question: About communication Answer: You sent 16 emails to us instantly on May 26th and May 27th. Some of your emails are the same, so we didn't reply all of them. We replied you through 13 emails and Twitter messages with explanation of how the shipping process is. You place order - > We arrange the order -> Create shipping label and notify Fedex to pick up - > Fedex pick up - > Fedex Transfer & Scan the label -> Delivery. Fedex warehouses/staffs need to scan millions or billions of packages every day, so it will take some time to update the tracking info. You emailed us instantly, and we need to contact Fedex to check first, then we can reply you well, right? 2. As to extra payment do overnight delivery: As we emailed you that we tried to check overnight delivery availability for you, but unfortunately, it is not available. Not we don't want to do overnight delivery for you. 3. About Shipping: Normally, Delivery within the US only takes 2-5 business days. But your order is an exception, Barcode label unreadable and replaced, and Weather delay, which are beyond our (seller's) control. Please understand and hope you love our doll. Thank you. Any question, feel free to contact us.