BestRealDoll’s story started in June 2017 when Andy Smith, a well-known sexologist from Germany, set up his own doll research and development company in Hong Kong, China.Andy had previously led a laboratory team to develop dolls that were comfortable and easy to use, more flexible and changeable, and more wear-resistant. However, after several trips and inspections, he discovered that China has the world's leading and most reliable doll production. Here he could push the bounds of doll production, application and development to create more advanced ideas and designs.To stay focused on his founding purpose, the doll brand he created was named BestRealDoll.Since its foundation in 2017, BestRealDoll sales and reviews have proved that Andy Smith achieved his goal of producing the most realistic sex dolls. In 2018-2019, BestRealDoll expanded with branches in North America, Asia and Europe.
BestRealDoll (bestrealdoll.com) has 260 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
bestrealdoll.com
Website
bestrealdoll.com
Category
Adult Entertainment
Location
Santa Fe Springs, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 76% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Ordered a doll, but it showed up with 3 fingers broken off and clear signs someone had already used it. Literally the most disgusting experience of my life.
Response from BestRealDollJun 26, 2025
Update on June 28, 2025
Hi, the order number you provided in the Trustpilot requested information is S5012** (The other two numbers are using "*" to keep private), which is not the order number of our website. We also searched your email in our website system, and no order was found. If you are sure you have placed the order from our website, feel free to contact us through https://www.bestrealdoll.com/pages/contact-us , or contact us by email. By the way, if you contact us by phone call, we have a time difference. So, email is recommended.
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Update on June 26, 2025
We’re sorry to hear about your experience and would like to help address this issue immediately.
However, we noticed that the tracking number and email address you provided in your Trustpilot review do not match any records in our system. It’s possible there may have been a misunderstanding or mix-up with a different seller.
To assist you further, could you kindly send us a screenshot of your payment or order confirmation to our customer service? This will help us investigate the issue more accurately.
Thank you for your cooperation — we’re here to help.
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Update: July 16, 2025
The phone number you provided is registered to Amazon’s official U.S. customer service, and your order number does not match any records in our system. Given this information, we have reasonable grounds to believe that no order was placed through our website, and that the negative review submitted may not reflect an authentic experience.
Despite multiple email attempts to contact you, we have received no response.
Therefore, we must address concerns that this could constitute a falsified account or review.
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Update on Aug 15, 2025
We were unable to find a record of your purchase with us. By the way, the phone number you left in the Trustpilot "request information" area is the Amazon official customer support number for U.S. It is not your phone number, and we also can not find your name in our website system. Please contact our customer service at [email protected] to solve the problem.
ST
Stuart
BRD best company to buy a doll
Ordered a doll from UK stock and it arrived in less than 48 of placing order,in perfect condition and also received discount for first time purchase
Ordered a second doll from UK stock and again it arrived in less than 48 hours in perfect condition with another discount at checkout and included a bag of extra accessories and BRD also sent me a FREE head! 😃
Ordered a third doll from US stock and it took just over a month to arrive and was delivered in less than 12 hours of UPS receiving it and also arrived in perfect condition 🤩
Ordered a fourth doll,full silicone with a few customised upgrades and got discount again at the checkout and ordered a fifth doll that was fully customised version of the first doll.
These two took just under two months to arrive and both were delivered together in less than 12 hours of UPS receiving them and both arrived in perfect condition with all the correct upgrades and the factory also sent me photos of them straight off the production line to confirm they were sending the correct dolls 😀
100% quality products
100% delivery services
100% customer support who are very friendly and helpful and fast to respond to any questions I asked 🙂
5 dolls and I had no problems with any of them so I would recommend them to anyone and will definitely buy more from BRD in future 😁
Response from BestRealDollAug 15, 2025
Thanks for your order. We will continue to do our best. By the way, we have uploaded a lot of new dolls recently. Feel free to have a check. If you have any questions, don't hesitate to contact us at [email protected]. Thanks
BS
Brandon S.
What you see is not what you get
What you see is not what you get. It pains me to give them this feedback because there was so much potential. The doll could've been perfect, except for one dishonest marketing twist. The doll that you order from looking at the photos on the website, those stunning eyes and beautifully applied make up, will not show up at your door.
If you look through the website, you eventually come across manufacturing pictures where they show it coming off of the line. There's no make up, there's no handcrafted look to them, and they show up ugly. Sure, their body is amazing, but some people, like myself, want to see a beautiful face, not their uglier sister. It's not even an option. If you ask them, which I did, their ambiguous sales pitchy response was that I could get that done and basically apply my own make up.
Right. Nobody except a make up artist would know how to do what they do. And to make things worse, they're not even allowing you an upsell. They should be offering it, if they're not going to do it upfront, at least an option for an extra 50 or $100, they add makeup. They owe it to us as an extremely high paying customer, to literally get what we see in the pictures.
This, by definition, is false advertising. If anybody has doubt about what I'm saying, look at the reviews on the website, and then compare those photos of dolls that they have received with the beautiful models that they are advertising. If you look deep into the review section, you will see exactly what I'm talking about. Some look good, many don't.
Response from BestRealDollJun 5, 2025
Update on June 14, 2025
Hello Sir
We're really sorry to see your recent message and want to take a moment to clear things up and address your concerns.
After checking our system, we couldn't find any completed orders under your name or email. Still, we truly appreciate your feedback, especially about the differences between our website photos and factory pictures, and claims of false advertising.
Here are a few things we’d like to explain:
1. Real Product Photos:All of our product photos are real and based on actual dolls (with a few clearly marked AI-enhanced pictures). The molds we use are standardized, All same dolls models are manufactured using identical molds, ensuring consistent quality across every unit produced.
2, Lighting: Website pictures use professional lighting to highlight details, while factory pictures are captured in natural light without enhancements — this may create subtle visual variations, but guarantees authentic representation
3, Clothing & Posing: Our website showcases styled presentation shots with clothing and accessories, while factory pictures depict the base doll without additions. This styling enhances visual appeal in artistic photos, though rest assured all factory pictures remain completely unedited.
4, Makeup: All makeup is done by hand. Even with the same model, small differences can happen — just like every leaf on a tree is slightly different.
We always try to match the makeup in the product pictures — and in most cases, it looks about 99% the same. If you have special requests, we’re happy to customize the makeup for you.
Many of our customers also enjoy adding their own clothes, wigs, and accessories after receiving the doll, which makes her look even more beautiful.
If there's a doll you’re interested in, let us know — we can send you her real factory pictures before you order.
A few more things to keep in mind:
We can customize makeup — just tell us what you want.
TPE dolls may lose a little makeup over time. This is normal.
Silicone dolls have long-lasting makeup.
If you'd like extra makeup or tools, we can add those to your order.
We’re always here to help, and we’d really like to give you a great experience. If anything is still unclear or if you have more questions, feel free to reach out anytime.
Warm regards,
Vita
Update : 2025/6/14-------------------------------------------------
After seeing your review, we contacted you several times and you finally responded to us.
However, your request is as follows. I copied your words verbatim as follows:
“I would consider removing the feedback if you are willing to send me a product of my choice, at no cost, with makeup as advertised.”
We then asked you to show us which reviews or product photos seemed misleading. The images you sent were actually positive customer reviews of our products — and while it’s true that the dolls in those photos showed some faded makeup, we’d like to take this opportunity to explain again:
TPE (Thermoplastic Elastomer) naturally releases oil over time. This is not a defect but a known material characteristic. Because of this, makeup applied to TPE dolls — regardless of brand — will gradually fade with use and time.
Despite this, many of our verified customers are very satisfied with the realism, softness, and overall quality of our dolls. In fact, The negative feedback we receive tends to come from people who have not made a purchase and may not have real experience with our products.
While we understand your concerns, we kindly encourage you — as we’ve done before — to try the product yourself if you haven’t already. We're confident the actual experience will speak for itself.
Thank you again for your attention.
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Update on Aug 15, 2025:
Through the email communication, you haven't placed an order from us yet. Please contact us at [email protected]. Thanks.
AW
AW
Doll: Angie M13
Overall: it’s fantastic.
First time buying a doll.
The material feels pretty real.
This purchase was a custom order, so it took over a month to receive.
What I didn’t fully consider was the weight and tightness of the joints. It can feel like a workout moving her around.
I’m going to do more research on care to find easier ways to wash and maintain. Just so I don’t have to drag her from room to bathroom to give sponge baths.
Response from BestRealDollAug 15, 2025
Thanks for your order. We will continue to do our best. By the way, we have uploaded a lot of new dolls recently. Feel free to have a check. If you have any questions, don't hesitate to contact us at [email protected]. Thanks
SE
Sebastian
Fake stock & trying to convince you so they can keep the money
The product that I've ordered was shown as "in Stock EU" but after that their costumer service said is not in stock EU and they offered other products at discount BUT those were also not in stock in EU even if I asked them to provide me just the options that are in stock EU.I felt it like they were struggling to keep the money.
Entire thing last from 9 May to 22 May
Response from BestRealDollMay 27, 2025
Hello Sir
We sincerely apologize for the disappointing shopping experience you had.
After you placed your order, we realized that our European warehouse inventory had not been updated in time. We informed you about the stock issue and asked if you'd be open to choosing an alternative. However, you preferred to wait for the original item. Later, our warehouse staff told us there was a similar product available, but when we arranged the shipment, we discovered that it, too, was out of stock.
We truly value each and every one of our customers, and we are very sorry for the inconvenience caused. Recently, demand for torsos and dolls in our European warehouse has been unusually high, which led to delays in inventory updates and caused this issue.
A full refund was processed for you one week ago.
As a gesture of our apology, we’d like to offer you an extra 5% discount on your next order. You’re welcome to contact our customer service before placing a new order so we can help ensure a smoother and more satisfying shopping experience.
Thank you again for your patience and understanding.
Best regards,
Vita
EP
Eric P.
Excellent communication, service and product
They sent a picture and video of the exact doll, their shipping time frame (I chose by ocean) was well within time, and there was some confusion once FedEx got their hands on the package, but they straightened it out immediately and kept contact with me the entire time. Of course with respect to weekends, as we all need.
Now the doll... Gorgeous. Worth every penny and the outfits I have for her are lots of fun, especially with her customized "auto function".
I'm definitely going to be buying at least one or two more in the near future.
RS
Ronnie S.
Very nice to work with helped with…
Very nice to work with helped with corrections very satisfied
MF
Mongoliad F.
Fast delivery in the U.S
Fast delivery in the U.S. Heavy doll but beautiful, implanted hair falls off fast so I am planning to get a wig if all hair falls off. Thank you! Will purchase again.
