Estefania Alejandra V.
You guys shipped the product to a…
You guys shipped the product to a random person and a random address. After two weeks though, they were able to ship it to me
Response from BestQoolSep 16, 2024
We sincerely apologize for the initial confusion with your shipment. The issue arose when the courier service had difficulty locating the address provided, and the package was temporarily held at their warehouse for re-dispatch. Once you reached out, we worked closely with the shipping company to resolve the issue, and we're glad to hear the package has successfully reached you. We appreciate your patience and understanding, and we're continuously working to improve our delivery process to prevent this from happening in the future.