Tank T.
I bought a scratch and dent model and…
I bought a scratch and dent model and even got a discount on it on top of it`s reduced price. It works perfectly as far as I know (I cannot measure/tell if the IR LEDs are working). I do wish they would have actual pictures of the unit you`re buying when you purchase a scratch and dent. The unit I received looked like it was dropped on it`s head from 20 feet or so, so much so that the metal case is cracked in one of the top corners. If I knew how much of a `scratch and dent` it was, I might have opted for a different version or a different `scratch and dent`. 3/15/24 ***Update to my initial review *** Bestqool actually read my review and had contacted me about the unit I received and wanted to replace the scratch and dent unit I received with a new unit at no cost. They provided a return label for the scratch and dent and I had packed it up and was ready to send it back to them when they said there was no need to. I shortly thereafter received the new unit and it looks and works perfectly. This is what people ask, a company that stands behind what they sell and actually care enough to remedy the situation. I`m upping my review to 5 stars! I would definitely buy from Bestqool again with confidence!
Response from BestQoolMar 17, 2024
Thank you for giving us the opportunity to rectify the situation. Our confidence comes from your approval; your satisfaction is our greatest wish!




