BestpricenutritionReviews of bestpricenutrition.com

Response from BestpricenutritionAug 2, 2022

Joseph, just spoke with our customer service team. Your tracking shows package was accepted by USPS but no updates since then, however you ordered on a weekend so it's only been 6 days since the order. You were told to give it another day or two to see if tracking shows up and if not we'd be happy to do a reshipment. I just checked and there haven't been updates so we're getting a replacement shipped out today for you, if the original package winds up showing up just give us a call and we can send you a label to ship it back.

Response from BestpricenutritionJul 29, 2022

Vijay, we don't see a record of your order, we've reached out to Trust Pilot to get some more information regarding your order as we have no record of an order from you based on this name. If you did indeed order from us and have an issue please contact our customer service team at 1-800-499-4810 or reach out to us via email or chat if that's easier.

Response from BestpricenutritionJul 7, 2022

Andrew your order was processed and shipped within 24 hours of it being received and it was delivered to you just a few days later. We apologize if you received the wrong item but I spoke to our customer service team who said they sent you a return label and offered to right the situation and you never contacted them back. We're happy to make sure you get the correct products, drop the wrong item back to us in with the prepaid label and we'll get the correct product out to you.

Response from BestpricenutritionJun 8, 2022

Renata, your tracking info shows the item was delivered in your mailbox May 28 at 10:59am. You never reached out to our customer service team to state you had an issue or didn't receive your delivery. I'll have them reach out to you today.

Response from BestpricenutritionJun 6, 2022

Sam, we apologize like most industries out there not only are there labor shortages there's also supply chain shortages meaning a lot of manufacturers are really slow getting product out to retailers. You're not actually changed until your item gets scanned and shipped, the charge is just a hold until your order actually leaves our warehouse. Items on our site which state "Shipping Delayed" are items not currently in our warehouse but items were expecting in. If you see an item you want that states shipping delayed you can always contact us at 1-800-499-4810 or use the chat feature at the bottom right of our site to find out a more exact delivery date.

Response from BestpricenutritionJun 3, 2022

Hello Analene, we apologize for the delay, like most industries the supplement industry is experiencing supply chain issues and there's been a DMHA shortage for the past 8 or 9 months. We've sent out numerous emails letting customers know about this issue and telling people if they want to swap out for a comparable product or cancel to reach out to us.

Response from BestpricenutritionMay 6, 2022

Mark, I spoke to our customer service team regarding your order. Had you purchased the order insurance for 99 cents we would have reshipped another one no questions asked. Because you didn't our customer service team asked you to first contact the post office regarding the package and then to call us back to follow up at which point we would have been happy to do a reshipment. We never heard back from you which is why a replacement wasn't shipped. Contact our customer service team at 1-800-499-4810 and we'd be happy to ship another package out to you. In the future I'd suggest purchasing the order insurance if package theft is common in your area.

Response from BestpricenutritionMay 2, 2022

Noor, you ordered Insane Labz 28 Days Later. We order this item directly from Insane Labz so it is definitely an authentic original product. Also, just for future reference, Trust Pilot is for reviews on the service we provide, not product reviews, but that aside this is 100% an authentic Insane Labz product. You can contact Insane Labz yourself to confirm by the UPC on the product it's authentic, you can reach them at 833.2.INSANE