Still haven't received my products and no information on where they are
Still haven't received my products and no information on where they are
Response from BestpricenutritionOct 20, 2016
Hi Jarred,
With International shipping, we do state 7-15 business days on average. I see you ordered on the 5th, so it is getting close to that limit. This is only average though. The other issue is that you did order Dust Extreme, which has an illegal ingredient for Australia (1,3 DMAA) in it. This may be an issue with your customs, which is why it is taking so long as well.
Hope that helps.
WI
William
Perpertrate a fraud
Honestly I bought 6 containers of amino lift of which I thought was the old version because it had old version pictured(which I like a lot better than the new) the new version has been out for a couple months even checked to see if the new flaver was offers (no) so this had to be the old version NOT this means I could have got it cheaper elsewhere like drug dealers on the street show ya one thing sell ya another see ya William Georgia
Response from BestpricenutritionOct 3, 2016
Hi - We do mention on our website that product's ingredients may change without us knowing. Manufacturers do not let us know most of the time when product's ingredients are updated. If you received an item that is not what we have on the website, please contact us and we can have you return those products, as we don't want you keeping something you didn't intend to purchase. Just give us a call Mon - Fri 8am to 5pm CT.
WN
WILLIAN NATAN DE SOUZA L.
I got no answer questions
I tried talking to attendants about my request, but no answer!
Response from BestpricenutritionSep 28, 2016
Hi Willian - We don't see any calls or emails from you about your order. If you tried Live Chat, did you attempt between 8am and 5pm during the week? Those are our hours. Please call us or email us at [email protected] and we will answer your questions right away!
GT
Guilherme T.
O pedido foi cancelado
Comprei um produto pelo site, constava em estoque, depois recebi um email dizendo que não havia mais em estoque. A empresa ao invés de enviar um outro produto de mesmo valor preferiu cancelar a compra.
Eu pedi para enviar outro produto com o mesmo valor porém o outro produto era 0.10$ mais caro e a empresa optou por cancelar a compra causando assim a minha indignação
GG
Glen G.
Still waiting...
I still haven't received my order that I placed on Sept 1st!! Order #300412756.
Response from BestpricenutritionSep 16, 2016
Looks like you placed two orders over two days. We show that both orders shipped out, but your second order's tracking number was never updated, which usually tells us it was lost. We are going to go ahead and put a refund through right now. We would usually ship out another product, but Synedrex is being reformulated and will not be in stock again until later this year. We do apologize.
CU
Customer
Took too long
I will not buy anything from this company again. It took almost 2 weeks for me to receive my product
Response from BestpricenutritionSep 15, 2016
We do apologize. The delay was due to the Labor Day weekend. There was no pick up on Monday (Labor Day) and we ran slightly behind shipping products out after our big sale.
DA
Dan
Dissatisfaction
Items which should have never been allowed to be added to cart were seized in customs. Alternate name for banned ingredient that the average buyer would have no idea to look out for. As a company that claims to ship thousands of products internationally, showing no restrictions on this purchase is a joke and an act of a low budget company. International buyers be warned.
In an update to this review, you have now edited the section of your website which mentions that you restrict buyers from purchasing banned items, to coincide with what you have just replied with in this review. Thankfully I took a screenshot of the original paragraph under the title " What products are not allowed in my country?" On the shipping and international shipping page. You have removed a large portion of what was written once I made a phone call and spoke to management. I have it under good authority that with a screenshot of your original write up with the time and date, along with proof of a conversation within minutes later, that Best Price Nutrition will be hearing from the Federal Trade Commission. Legally you have now tripped up by editing your shipping info once this issue was brought to your attention.
Response from BestpricenutritionSep 13, 2016
Hi Dan - We do apologize about this. We state that it is the customer's responsibility to find out what is legal and what is illegal in their country. It is impossible for us to keep up to date on the latest products that are illegal in every country we ship to. Even if we did have a list, we wouldn't be able to keep up with all the changes to every country, especially with brand new products, like the one you ordered.
We are currently redesigning our website, and this is what I am going to attempt to do. I am going to try to find a resource for illegal products for the countries we ship to (though there will be over 100+ countries). Then when you checkout there will be a link to that resource based on the country you choose for shipping. Have to see if I can find a developer that can make that happen.
While we will still leave it up to the customer in the end, we can at least try to assist them. I hope this helps.
Update: We updated the information on our site after you informed us about the issue yesterday. If something is confusing to customers on our website, we make sure to update that information. We were not trying to hide it, we were just updating this for future orders. As I mentioned above, with our new site I am going to try to do what I can to make it more clear on what products are legal and illegal in countries. Because we will have 100+ countries, this will be a large project. Once that is completed, I will be updating that section once again. I hope this makes sense.
Here is the information that was previously there:
Based on the laws of your country, some items may not be available for shipping to your country. This will be indicated when you try to add a given item to your cart, you will see a message stating it is unavailable to your country. We do our best to stay up to date with the laws and regulations with each country we ship to. While we do our best to stay on top of customs laws in most major shipping destinations, we cannot guarantee that our restricted items list is always up to date. Therefore, it is ultimately your responsibility to check if the products you have ordered are allowed in your country before you order. If your package is stopped by customs and returned to us, we can give you a full refund minus shipping and return shipping (if applicable) costs when we receive the package back. Unfortunately if your package is seized and destroyed we're not able to offer a refund.
The new information:
Based on the laws of your country, some items may not be available for shipping to your country. It is ultimately your responsibility to check if the products you have ordered are allowed in your country before you order. If your package is stopped by customs and returned to us, we can give you a full refund minus shipping and return shipping (if applicable) costs when we receive the package back. Unfortunately if your package is seized and destroyed we're not able to offer a refund.
JD
Jeff D.
Don't get what I ordered
I ordered Trutein in the "Chocolate Truffle" flavor 3 times in the past. The last two orders I received "Milk Chocolate" and "Chocolate" respectively. I'm ordering elsewhere from now on
Response from BestpricenutritionSep 12, 2016
Hi Jeff - Body Nutrition has changed the name of this flavor so many times we never knew what we would get next. According to Body Nutrition, they were always the same flavor, just different names...at least over the past year. I have went in an updated the flavor to "Chocolate" as that is what they have as the name currently. Sorry for the confusion.
