I placed my order on 12/31/16. I waited until 1/10/17 to inquire on the status and was told it was cancelled with no reason why and no notification that it was cancelled. Very rude treatment.
Response from BestpricenutritionJan 11, 2017
Hi Patricia - This was due to our 3rd party fraud system declining your order. We do apologize if this was not correct. We get a few dozen fraud attempts per day, which is why we have this system in place.
We are going to make a change to the way this works. Instead of it just declining your order, we will also email you as soon as it happens to give you the explanation why.
RA
Ravinder
Inappropriate service
If you guys know that some of your products are not permitted to enter into the Australian then why did you even sent them at the first place. This is damn mistake that needs to be stopped immediately. The irony is that I didn't get my money back and on top of that BPN telling me that they will only refund me the money if they get they parcel back from Australian customs. This is totally not acceptable. I recommend people from Australia not to buy supplements from BPN because Australian custom will not know allow the products to clear out
Response from BestpricenutritionJan 11, 2017
Hi Ravinder - First, we do state this on our shipping page: "Please know that we do try to adhere to each countries individual import policies. While we do our best to make sure that we don't ship prohibited products into Australia, it is up to you to double check your countries import policies before ordering. Orders that are seized by your local customs can not be refunded however orders that are returned to us will be refunded the full amount minus shipping charges."
But with that we do understand your concern. While we cannot keep up with customs of the 120 countries we ship to, we are going to make some changes to try to help. 95% of our shipments make it into the country, no matter what customers order. But on our checkout page, we are going to list ingredients we know are banned. Now this list will never be 100% complete, as that would be a full time job, so the risk will still be on the customer, but we will try to display more information about ingredients that there is a risk of being caught by customs to help customs decide whether to order.
I hope this will help with your concern. Expect this to be visible on our website within the next 30 days.
Thank you,
The Best Price Nutrition Team
DN
Donna Neal S.
Missing Product
I have never received my order it's been a week plus a day if I don't see anything soon I will dispute all charges and call the better business Bureau and report fraud. The tracking does not work and this is no good. USPS tracking has always worked so with your company I find it funny it does not work.
Donna Sparkman
Response from BestpricenutritionJan 10, 2017
Hi Donna - I checked your tracking:
https://tools.usps.com/go/TrackConfirmAction?tLabels=9374869903501389038128
It shipped out the very next day (January 3rd). You should have received a confirmation. We are unsure why it took 6 days between Illinois and Texas. Possibly the weather. Some packages are mishandled, but unfortunately we have little control after it leaves our facility. Usually never takes that long. But looks like it is out for delivery today.
In the future, if your package is not arriving as expected, please just call us. We would be happy to contact the post office of the last status update and check into it for you. We have been in business for over 15 years and have four retail stores. We are here all week to help.
UPDATE: We have talked to another customer in Texas that had issues at their hub. It may be related to something going on at the main hub in Texas...which was why the delay.
Thank you,
The Best Price Nutrition Team
CU
customer
It's been one full week with no product.
The tracking is horrible and today is the 9th my most recent update was from the 4th.
My order numbers are:
300423327
300423323
Response from BestpricenutritionJan 9, 2017
Thank you...we actually just left you a message. Your package shipped out quickly, but looks like it may be held up at the shipping hub in Texas.
CU
customer
Product.
Paid for product to arrive within 2-4 days. Have not received the product yet or anyone to tell me I will be reimbursed for having to pay extra. On day 8 now.
Response from BestpricenutritionDec 27, 2016
Can you let us know your order number or name that way we can look into this for you?
CU
customer
Dont receive
I didnt have anwser about my product..
my name is Mariana Prado
Response from BestpricenutritionDec 27, 2016
We emailed you as well as left you a message. The item you ordered is on backorder and we do not know when it will be in stock again. We refunded you that same day. You should already see the refund back in your account. Sorry for the confusion.
LB
LBuchanan
Poor Delivery Service
Poor delivery. Had to dispute charges, package was not delivered as promised. Finally 2 weeks later after the dispute, I received the package.
Response from BestpricenutritionDec 21, 2016
Hi Lynava - I just want to explain what happened. You placed your order on Dec 9th, a Friday. One of the products stated it would not ship out for 1-2 business days. 2 business days was Tuesday, Dec 13th, which is when we shipped out your order. You received your order on Dec 19th, which was 5 business days, which is our common delivery time to Florida from Chicago.
We do see you disputed the charges, but I just wanted to let you know that your order shipped out as planned, it just took longer due to the product you ordered stating it wouldn't ship out for 1-2 business days. The weekend is what caused the extra delay for the entire order.
I hope this better explains things. We will try in the future to make stock statuses more clear on products that state they don't ship out right away.
Happy Holidays,
The Best Price Nutrition Team
NM
NM
Best Price Nutrition not for Indians
This was the first time i ordered anything from Best Price Nutrition and chose DHL as a Shipping method (which was very expensive as compared to what bodybuilding.com charges) which said that i should receive my pre workout in 12-24 days. Well its a month now and i have just received my supplement and i bought it at a discounted price however they still put the original price of $39.95 on the customs declaration due to which i had to pay 50% duty.
Best price nutrition never sent me a tracking number after they shipped my item and i had to follow up with them only then i was given a tracking number. Also when i asked what was the refund policy no one bothered to reply.
I have been ordering supplements regularly from Bodybuilding.com but i have never ever paid more than $8 shipping for a pre workout of the similar weight and i always receive my supplements on the 5th day after placing the order. The best part of ordering from bb.com for me is that i have NEVER paid customs duty on any of my supplements.
So after listing all the above reasons i would like to highlight that BPN is not recommended for Indians. i dont know how their service is to other countries but for shipping supplements to india this website is NOT recomended to anyone unless you want to wait for months, pay heavy shipping charges and then pay heavy penalties in the form of customs duty.
NOT HAPPY BPN!!!!
Response from BestpricenutritionDec 1, 2016
I do apologize for you not receiving your tracking. Here it is:
http://webtrack.dhlglobalmail.com/?trackingnumber=GM545115787000042397
We had some issues with tracking numbers being sent out for a couple weeks, but it has finally been resolved.
The reason is has taken so long is that it was held up in customs. I am guessing you ordered from us because BB.com doesn't sell products with 1,3 DMAA, which is what you ordered with Blackstone Labs Dust Extreme. And that is probably why your orders usually get through customs so quickly. I am just assuming though. Products with 1,3 DMAA often have issues getting through the customs of other countries, which we are seeing with your order.
We ship dozens of packages to India each day with no issues, so it really depends on what is in the package. We will however be offering many more options in 2017. Our new site is almost completed and will have a ton more options for India.
As far as customs goes, we have to declare the regular price we sell those products for, not prices with coupon codes. This is in case customs checks. If they checked, they would not see your discounted price, but the price we declared. And the price you received it for was only 5% different than the declared price. If customs starts seeing companies changing declaration prices they can reject all shipments coming into that country, so we try to be honest as possible.
In the end, I am going to be looking at your order more closely and will be recording your review. We want to get packages to India as quickly and efficiently as possible and your review (positive or negative) will help us accomplish that goal. Thank you from the Best Price Nutrition team.
