Kevin C.
Warranty service
I put together the desk and the drawer slide did not operate correctly. After removal, I found out the ball bearings came out. I reached out to customer service and after a delay, they responded with some questions. They wanted screenshots of my order and the manual. Sent in those pictures, then they requested the name and address to send the replacement part. This was strange because that information was in the screenshot of my order and they could confirm the desk was shipped there as well. This was just a further delay in the process and a waste of my time. I did eventually get the replacement part and I was able to complete the assembly.
Response from BestierMar 26, 2025
Hi Kevin, Thank you for sharing your experience with us. We sincerely apologize for any delays or inconvenience during the resolution process. We’re glad to hear the replacement part arrived and that you were able to complete your assembly successfully! Regarding the information requested, we do require verification of the issue and shipping details to ensure replacement parts are sent to the correct address, as customers sometimes have different preferences (e.g., a work address or updated location). We understand this may have seemed redundant, but it helps us avoid further delays in case of discrepancies. That said, we truly appreciate your patience. And we’ll review our process to see how we can streamline communication in the future. If you ever need further assistance, please don’t hesitate to reach out—we’re always happy to help! Thanks again for choosing us!