CLINTON B.
Waiting With Bated Breath to See How Boost Bites Work
Only 3 stars because I just received your package yesterday & I'm looking forward to starting to dose my dog beginning on the 1st (April 1st). I've been using another product (WINPRO) to help with my dog's licking himself from paw to tail. It's not terrible but I'm worried he may be experiencing discomfort as I'm not sure what's causing the licking. WINPRO hasn't worked but at least it was expensive. :) I didn't mean to purchase as much of your products as I did but while checking out your site offered me a good deal (it was kind of a pop-up offer) on something called Vitality Bites. I was fine purchasing the Vitality Bites but your site was a little confusing and the way to navigate past the offer was not clear so I wound up purchasing two Vitality Bites for a total nut of $120 plus. I hope the Vitality Bites work (heck I hope the Boost Bites work to cure the licking) as I am a dog lover and my guy is too sweet. :) I hope to revisit your site in a couple of months with a glowing review of your product. Thanks! Clint
Response from Best Friend's EssentialsApr 5, 2024
Thank you for sharing your experience with our products, Clint. We are committed to resolving any issues you may have encountered and we apologize for any confusion during the checkout process. If you have any billing or shipping concerns, please rest assured that our team is currently investigating the issue and will respond promptly at the email address you used to place your order. Additionally, we understand that it can be frustrating when pets are finicky about their food. While some dogs see results right away, it's important to note that our product can take up to 90 days of consistent use to achieve desired results. If you have any further questions or concerns, please feel free to contact us at [email protected] and include your order number or email that was used to place your order. We offer a 180-day money-back guarantee and will provide a prepaid return label to customers that want to process returns.