Best Friend's EssentialsReviews of bestfriendswellness.com

Response from Best Friend's EssentialsSep 28, 2022

Dear Ila, Thank you for reaching out to us. I am sorry that you have not yet received your order, and even more so that this is causing stress to you and your dog. We value our customers immensely and would like to do whatever we can to help resolve this situation as soon as possible. If you could please provide me with the following information, I will be happy to look into this for you: -The full name on the account used to purchase the products -The email address associated with the account -The order number I apologize for any inconvenience this may have caused and thank you for your patience as we work to rectify this issue. Please send this info to [email protected] Warm regards, Best Friend's Essentials

Response from Best Friend's EssentialsAug 4, 2022

Hi Eugene, thanks for trying out our product. I'm sorry to hear that your pup didn't take to it. We would love to get some more feedback from you about what didn't work so that we can improve our recipe. Please email us at [email protected] and we'll be happy to chat with you further.

Response from Best Friend's EssentialsJul 29, 2022

Hi Laveta, thank you for your review, we appreciate and value candid, unsolicited feedback. I am sorry your dog is still suffering from allergy symptoms and that our prouct didn’t satisfy your expectations. Our customers’ happiness is always our highest priority. My name is Jeff Rappaport and I am the owner of the company. I would like to personally speak with you regarding your experience. I believe I may be able to provide you with some tips that can help your pup. Please feel free to contact me directly at [email protected], or let us know here if it would be ok to call or email you directly. Please feel free to visit https://returns.bestfriendsessentials.com/ to return any unused products. We offer a 180-day moneyback guarantee, and I see you are well within that window. Thanks for giving us a shot! I hope your pup feels better soon

Response from Best Friend's EssentialsJun 4, 2022

Hello Judith, I am sorry you had a negative experience trying to reach us. I just looked up your account and see only have one order, order ID 33EFAA1758 Also, I do not see any emails or phone calls from you in the system. I cancelled your subscription to make sure there are no further issues. We are a family business and strive to provide excellent customer service. We try to make it easy for customers to reach us for any reason. I am sorry we let you down. Additionally, I have processed a refund for your order. Should you have a change of heart and decide to give us another shot, I created a 50% coupon for you for any additional orders. You can use the code JLC411550 at checkout for 50% off any future order. Thank you for giving a shot, we will use this feedback to try to do better. I hope your pup enjoys the products and feels better soon. All the best, Jeff Founder, Best Friend's Essentials

Response from Best Friend's EssentialsJun 1, 2022

Hi Mr. Riley, I see you placed an order on 5/25 at 10:48pm and it was delivered on 5/28 at 3:46pm A fulfillment confirmation email with your tracking number was sent on 5/26 https://share.getcloudapp.com/xQuwZ1NY If you have not received your order please call us at 800-236-5849 or email us at [email protected] and we will take care of it! Thank you for your business.

Response from Best Friend's EssentialsJun 1, 2022

Hi Ms. Stich, I am very sorry for the delay in our response. I do not believe we overcharged you but have processed a refund for the amount you requested. We never want to disappoint a customer and sincerely appreciate your business. I hope Boost Bites help your pup and that we can earn your ongoing business! All the best, Jeff Rappaport Founder, Best Friend's Essentials