Best Friend's EssentialsReviews of bestfriendswellness.com

Response from Best Friend's EssentialsDec 4, 2023

We are sorry to hear that you and your pet have not had a positive experience with our product. We are committed to resolving any issues and would be happy to speak with you further about your concerns. If you have any questions or would like to discuss your experience, please feel free to contact us at [email protected] and include your order number or email that was used to place your order. We offer a 180 day moneyback guarantee and will provide a prepaid return label to customers that want to process returns. Thank you for your feedback.

Response from Best Friend's EssentialsNov 27, 2023

Hi Carla, Thank you for taking the time to review our products. We are committed to ensuring that all of our customers are satisfied with their purchase. Please know that we take your feedback seriously and will do everything we can to resolve the issue. If you have experienced any shipping or billing issues, please know that our team is currently investigating the issue and will respond to the email address used to place your order. We are sorry to hear that your pet wasn't interested in trying the product. We understand that it can be frustrating when pets act a little fussy. We would love to speak with you further about this. We will have a representative reach out to you soon. If you feel that the product did not work as intended, please note that while some dogs see results right away, the product can take up to 90 days of consistent use to get the desired results. Please feel free to contact us at [email protected] and include your order number or email that was used to place your order. We offer a 180 day money-back guarantee and will provide a prepaid return label to customers that want to process returns.

Response from Best Friend's EssentialsNov 27, 2023

Hi Louise, We apologize for any inconvenience caused by the shipment error and the lack of effectiveness of our product. Please know that we are committed to resolving the issue and ensuring that you are satisfied with your purchase. If you have experienced any shipping or billing issues, our team is currently investigating the matter and will respond at the email address used to place your order. Additionally, if your pet did not like the taste of the product, we understand how frustrating that can be and would love to speak with you further about this. We will have a representative reach out to you soon. If you have experienced any other issues with the product, please note that while some dogs see results right away, the product can take up to 90 days of consistent use to get the desired results. However, if you are not completely satisfied with your purchase, feel free to contact us at [email protected] and include your order number or email that was used to place your order. We offer a 180-day money-back guarantee and will provide a prepaid return label to customers that want to process returns. Thank you for taking the time to share your feedback with us. We appreciate your honesty and assure you that we will use this feedback to improve our products and services.

Response from Best Friend's EssentialsNov 27, 2023

Hi Lasonja, We are sorry to hear that you have had issues with your account being charged. We are committed to resolving this issue and will investigate it immediately. I canceled your subscription rest assured you will not receive any future shipments/billing. We understand that these types of issues can be frustrating, and we want to make sure that we do everything we can to make it right. Please feel free to contact us at [email protected]. As a reminder, we offer a 180 day moneyback guarantee and will provide a prepaid return label to customers that want to process returns.

Response from Best Friend's EssentialsSep 18, 2023

Hi MARJORIE,This is an automated message to let you know that we've received your message. You will hear back from one of our customer agents shortly.Thank you for your patience!

Response from Best Friend's EssentialsSep 18, 2023

Hi Sheri,This is an automated message to let you know that we've received your message. You will hear back from one of our customer agents shortly.Thank you for your patience!

Response from Best Friend's EssentialsSep 18, 2023

Hi Renee,This is an automated message to let you know that we've received your message. You will hear back from one of our customer agents shortly.Thank you for your patience!