Charles G.
This Company is a scam
This Company is a scam. Booked round trip flights and then said the airline was going to upgrade me because basic economy seats were unavailable even thought that’s what I selected. They said no, that I needed to pay $300 per person to upgrade. They argued with me and said I had to pay, no refunds or cancellations either. I checked directly with the airline and they said they had no records of me booked a flight. Scam Alert 🚨 More lies from the reply I received back. Too bad I can’t upload a photo of the email that they sent me confirming my booking.
Response from BestfaredealDec 6, 2024
Dear Charles, Thank you for sharing your feedback. We genuinely respect your thoughts and sincerely apologize for any inconvenience you have experienced. We would like to clarify that all fares and seat availability, including the potential for upgrades, are controlled by the airline and not by us. As a travel service provider, we facilitate the booking process but do not have control over the pricing, availability, or any changes that may occur due to airline policies. We apologize for any confusion regarding your booking status. It is always our goal to provide clear and transparent communication throughout the booking process. If you ever encounter issues or have concerns, we encourage you to reach out to us, and we will do our best to assist. We value your feedback, and we will continue to strive for better service. Please let us know if you have any further questions or if there’s anything we can do to help resolve your concerns. Thank you for your understanding. Best regards, Customer Service Team BestFareDeal