BestbullysticksReviews of bestbullysticks.com

I have been an autoship customer for a while. I started my subscription when they "said" after 3 consecutive months the shipping fee would drop. & it did....for a short time. Then, all of a sudden, my item for my 1 dog totalled approximately $27 dollars, suddenly started costing $9.99 to ship. That is over 1/3 of the total product price. When I called, I received a callback from Ivy stating they could not change the shipping fee. Couldn't care less. Asked if I'd like her to cancel my subscription. Great customer service. Not. Needless to say, I'll be looking elsewhere. BTW. Be aware that they irradiate their bully sticks. You won't see that in their description so beware.

Why is jumbo size sooo expensive now and why didn't they keep quality control of the size? I always buy jumbo size (25 count) and after a while they started shipping different sizes. Even so, I insisted and bought again, but without success. And why can't I see my review on their website? I can only see 5 star reviews. They say: 4.9 stars based on 738 Reviews (8/23/2022).

I think the product is great, but recently had an Amazon order with a metal hook in the bag. Contacted them and just wanted a replacement. They said they would send one, then a few days later suddenly said they couldn't because Amazon delivered them. Well, Amazon didn't package them. Honestly, I would have expected them to offer more but just wanted a replacement. They have lost a great customer, and all the people I recommended.

I wouldn’t even take a chance on ordering from anyone who has so much marketing but no customer service!!! Nowhere on their sites… Is there an easy way to reach someone… No customer service number… No purchase! Buyers… Beware! Be smarter this is 2022!

I have ordered bully bites for over 5 years for my am small and x-small dog. I have loved the variety of 3 to 4 inch sticks, until today. My 5 pounds of bully sticks were 99% of 1/2 “ unraveled parts of bully stick. It looked like the emptied 5 months of waste from other runs into my bag. I called customer service to be told that what I received was within the product discrimination. I requested to return the product, no free return for inferior product rather, I had to pay almost $17 to return the unacceptable box. I will NEVER order from this company again. They do not stand behind the quality of their product. Buyer beware. There are many other companies who sell bully sticks and offer free return and refund if you are not satisfied. Too bad Best Bully Sticks, I will be buying my bully bites elsewhere.😚😡👎

Service has been prompt. Orders arrived when stated. The quality of products has been superb. Fair prices and bulk available. I would like a little more information on the approximate size of some products and estimated calories on their items. I've received items that are larger than anticipated. My dogs have zero complaints about that! The only con I can think of is there are too many promo emails.

I have been a customer of BestBullySticks.com for many years. My experience with them in the past has been great. I ordered my bully sticks and I would receive them in my P. O. Box about 4 days later. By the way, they charge your credit card immediately. I'm not sure whether they have a new owner or what has happened. I've been told they moved to a different warehouse, but when I ordered over a month ago they kept telling me that my order would be shipped right away when I called. I called a couple of times in a two week period and was told the same thing. I never received my order so I told them to cancel my order and refund my money, which they did. I waited about 2 weeks, thought my experience would be different but so far now it's been over a week and still no bully sticks and they keep telling me that UPS is delivering it soon, but I have a P. O. Box. They told me they gave my personal address to UPS but I have not seen any change when I look at the UPS tracking of the package. Still says the wrong city and looks like it hasn't moved. So if I don't get my order on the current date that it says it is to be delivered to me I will again cancel my order with them and ask for my money back and probably I am done ordering with them. Too bad because their bully sticks are great, but they don't seem to know what they are doing.

I was once a regular customer of this firm. A mistake they made on their website, however, ultimately lead to BestBullySticks offering two different free shipping offers at the same time. I was lured in by one of the two offers (the "unintended one" I was soon to discover after the fact). After filing a complaint with customer service -- including a comprehensive demonstration of their error -- they not only failed to honor this second offer their site clearly presented, they failed to even acknowledge or apologize for their error (they simply went online and changed their site to eliminate the ambiguity after I alerted them to the problem). BestBullySticks.com failure to honor an advertised offer -- whether they intended this offer or not -- is not only a wrong-headed approach to business (they lost a repeat customer who dropped $50-$100 per month, in favor of screwing me for a mere $7.50 charge), their response to my situation was also a bit unethical and likely unlawful too (that is, any company who advertises two different offers, intentionally or not, is lawfully obligated to honor both offers). $7.50 isn't worth escalating this situation into the legal arena (which was likely why they simply chose to stiff me rather than doing the right thing) but I think it is worth my efforts to share their bad behavior publicly, to allow smart customers who read business reviews prior to doing business with a firm, a chance to make an informed opinion regarding BestBullySticks.com -- I cannot recommended them in anyway due to sub-par business practices.