Best BrillianceReviews of bestbrilliance.com

I initially left a one-star review because of a frustrating experience during the custom design process. My ring was moved into manufacturing without me receiving a clear final approval notice that the design phase was complete and production was beginning. When I reached out with additional design changes, I was told the ring was already too far into production to make them. For such an important purchase and something we'll have for the rest of our lives, this was extremely disappointing. I have since received the finished ring, however, and I want to update my review to reflect the entire experience. The ring itself came out absolutely beautiful. The craftsmanship and detail are excellent, and after seeing it in person, I decided I did not want to pursue any of the modifications I had originally requested. I was also contacted personally by Paul from Best Brilliance after my original review. He took the time to go through my correspondence with the company, acknowledged that I should have received a clear final approval notice before the ring went into production, and told me they have updated their custom-design process to prevent the same communication issue from happening to future customers. I really appreciated him taking my concerns seriously rather than simply dismissing them. Overall, while I still believe the communication surrounding final design approval could have been handled much better, I am extremely happy with the finished ring and appreciate how Best Brilliance ultimately responded to my concerns. The way the situation was handled afterward has also made me comfortable considering working with them again for our wedding bands.

Service amazing, updated me through the entire process. I am very satisfied with the quality of my purchases. Thank you

This company is absolutely fantastic. Their customer service is unlike any company I've worked with. They have great communication, are incredibly accommodating, and their products are stunning! We are so pleased with our engagement ring and band. I have already hinted to my husband that I would love another piece of jewelry from Best Brilliance!

I loved the service my diamond was not as sparkly as I thought it would be I was even told it looked cloudy .

My ring is so gorgeous and perfect! My first ever time buying diamond I was so scared. All of my worries were for nothing though! Buying online from Best Brilliance was the best choice I could have made. The lab diamond was affordable and is beyond stunning. I even went with a heart shape which I was nervous how that would turn out. It looks amazing! Not tacky, not fake. Classic, classy, and shines like a million dollars. I totally recommend.

Great response and design help

Man, where do I start! First off big ups on the marketing. At first, I thought it all was sketchy due to the prices. However, I found something I like at a dope price for 2. I had an issue with size and engraving. Best brilliance customer is top notch! They were on top of me, kept track of when I got engaged. Reached out and made sure the ring was delivered to and visa versa. No complaints! My wife get compliments very often about her ring.

The ring looks amazing. It was shipped to me pretty quick. It looked exactly like you did on the pictures and the tracker helped me feel very involved in the process. My fiancé loves it. 10/10 would recommend.