Best BrillianceReviews of bestbrilliance.com

Excellent product quality and craftmanship. Kept us informed during the entire process and very happy with the purchase of our wedding bands.

With my order there were a few issues. I contacted customer support and was treated with the utmost respect, extremely fast responses, and my issues were completely resolved. As for the ring I ordered, it is breathtakingly beautiful. Full of detail and quality craftsmanship! I am so glad I ordered from Best Brilliance and with the treatment I received, I will definitely return for my jewelry needs! Thank you Paul and Lisa!

Great customer service and ease with shopping for the perfect ring.. which I did find!

Everything went perfect customer service helped me pick the perfect ring in my budget but so nice and classy .. prices are great .. and my fiancé loves it .. Thank you best brilliance

Best brilliance was great. Really got a great deal on the diamond ring I chose. Only thing that I didn't like was the company that does the verification. It seemed to delay the arrival of my ring. Either way it is a beautiful ring at a great price.

I received my order yesterday, and I’m so happy with it! It's stunning, well-made, and the moissanite stone is incredibly sparkly. It really catches the light! The craftsmanship is great, and I was even able to make changes to the prongs with no hassle. The customer service was really helpful throughout the process. It took about three weeks to arrive, but it was definitely worth the wait. Highly recommend this company!

Update 4/3/2025: I have contacted Best Brilliance on multiple occasions so that I can return the item that they sent me that was not my original order. Paul has been harassing me via phone calls, texts, and emails, trying to get me to speak with him. I am only interested in returning the White Gold ring that they sent me when they were supposed to fix my Yellow Gold ring that I purchased. Best Brilliance is now threatening and trying to bribe me into taking my review down instead of honoring my consumer rights to a return and refund of the WRONG item and my right to document my experience as a consumer. I have asked them to advise which part of my review they deem "inaccurate" and "defamatory," but they have failed to provide. As they keep writing, I will keep updating my experience. As anyone can see from their reply they feel I, the customer is the problem so it is difficult to understand why they wouldn't want to get me out of their hair by processing a return. Best Brilliance tried to flag my comment as defamatory but thankfully TrustPilot is a trusted site and deemed it not. I had an incredibly frustrating experience purchasing an engagement ring from Best Brilliance. From the very beginning, their miscommunication and lack of professionalism caused unnecessary stress. Shipping Nightmare: I purchased the ring in November and was assured it would arrive before I traveled. It never shipped on time, forcing me to change my travel plans and miss work. They blamed FedEx, but their own emails contradicted that claim. Broken Promises: After delays, they offered a minor refund or a carat upgrade. I chose the upgrade and was again promised an on-time delivery before my proposal. That didn’t happen. I had to scramble to pick it up at a FedEx location after canceling my original proposal. Terrible Packaging: The ring arrived not in their branded packaging, just a ring box inside a USPS bag inside of a FedEx box. Low-Quality Product: Within 30 days, the ring started tarnishing. I returned it for engraving and proper packaging—they sent me the wrong ring, with an illegible engraving and still no proper packaging. No Accountability: After all these issues, I requested a reasonable upgrade (only $1,200 more), but they refused, despite the time, stress, and costs I had incurred due to their mistakes. Unprofessional Behavior: Someone from their company even viewed my LinkedIn profile, which is concerning. This company caused unnecessary emotional and financial stress for me and my fiancée. I’m now consulting my attorney regarding a small claims case. Avoid Best Brilliance at all costs!

My wife was thrilled with her new ring! Although I was nervous about purchasing a diamond ring online, Julieanne did an outstanding job guiding and reassuring me! Paul was also very helpful and we wouldn't hesitate to order from Best Brilliance again! Truly a job well done!