BestWear Co., LtdReviews of best-wears.com

Response from BestWear Co., LtdDec 15, 2023

Hi Go Mules, Firstly we are sorry that you are not happy right now about your order. We have noticed your review to our customer service team and after checking again, we see that shipping time was delay a little bit. The status you see is issue from shipping carrier's system that we cannot do anything. That's reason why our customer service team has answered with explanation to you to understand more clearly about status of your order. In peak season, sometimes the shipping is longer than normal and it happens to almost sellers, we are so sorry about this and hope that you may understand, as well as be patient few days more for tracking updated and delivery. Thank you for shopping with us

Response from BestWear Co., LtdDec 2, 2023

Hi Virginia, As we mentioned in both email and your spamming reviews on our profile, we have processed your order in the right way and the track also shows "successful delivery" status, and the post office also confirmed that they delivered at the correct address as provided. If the problem is related to your mailbox secure, you should contact your apartment manager for this issue. We are happy to provide any further delivery evidence for you to work with them to find your package.

Response from BestWear Co., LtdSep 10, 2023

Hi Steve, Thank you for your review. It gives us a chance to explain on this public review profile for our future customers to read and understand more about our service. We have checked again with your case and see that we shipped the correct item as your request: Shoes with size US3 (EU45). And as we work with you via email, you have measured the insole length and it's 100% correct as our size chart. Although the size issue is caused by your mistake, we offered you a huge coupon to place another order with correct size you want and get no profit from that (because we want you to be happy with your order) but you were still angry while you and we all have seen that it was not our mistake, and now you left us a bad review due to that. With all respect, we always do the best for customers and we believe we do the same with your case. Thank you for shopping with us and for your review. Have a good day! Best Regards, BestWears

Response from BestWear Co., LtdSep 1, 2023

Hi Sedric, We are so sorry that you had problem with your order. Before you, we also have some customers who had the same problem but they found their package after following our guidance as below. 1. Check inside the mailbox carefully, including safe places around it where it may have been placed if the mailbox couldn’t hold the package. Look inside porches and other areas around the front of the property. Check with neighbours in case the item was left with them or in their mailbox. 2. Check with other people who live with you, in case they collected the item and placed it somewhere. Finally, if you live in an apartment or other managed accommodation, check with the management office or reception in case they have the item. 3. You also should check with the local post office too, who may be holding the item. Sometimes the mail carrier will inadvertently mark the item as delivered while it is awaiting collection from a post office. 4. In some unexpected cases, your items were delivered at the front of your house by courier but stolen by other people (we was informed about this by some our customers). So we recommend that you should check camera at front house and send us the video, we are very happy to resend the items for you. If you still not find your package, don't hesitate to contact our customer support, we are willing to try our best to help you.

Response from BestWear Co., LtdAug 27, 2023

Hi Milton, We're so sorry that you had problem with your order. We have checked and see that your item is in transit and on its way to your address. Sometimes, due to unexpected reasons, the shipping is longer than ETA but it surely will be delivered. Once again, sorry for any inconvenience that may caused to you. Update: Your item was delivered on 2023-08-30 14:56 by YunExpress. Thank you for shopping with us. Please contact us if you need any further assistance.

Response from BestWear Co., LtdAug 23, 2023

Hi Tim, Your item departed USPS facility in COLUMBUS OH DISTRIBUTION CENTER on August 22, 2023 at 7:17 pm. The item is currently in transit to your address. Update: Your item was delivered on August 23, 2023, 10:39 am by USPS. Thank you for shopping with us. Please contact us if you need any further assistance.