Bes'Dam SoupReviews of besdamsoup.com

Placed an order(#1660) on 12/5/2014. Middle of December received email saying that due to FedEx being busy during the Holidays orders would not ship until after the First of the year. Waited and was emailed again that they would have all back orders shipped by Thursday 1/15/2015. I was then told by email that my order would not ship by the 15th. I then cancelled the order and was told my refund would be done within 5 to 7 business days of Thursday 1/15/2015. Today is 1/31/2015, and no refund. I've emailed numerous times asking about my refund, I have received NO response. They blamed FedEx for being busy during Christmas(DUH), and Fox and Friends for being overwhelmed, but neither one of this has anything to do with my refund. Worst company I've ever dealt with.

What is going on with you people?? After the holiday fiasco, I registered and decided to wait to order from my gift certificate until after mid-January. When I called last week, I got only your recording. Since the message assured that you answer your e-messages several times a day, I filled out your form and submitted it rather than wait for you to return the telephone call, which you warned would take two days. HA! I have received no answer to that message, and today when I call twice, after noon your time, I get only a recording suggesting I call during business hours -- which I clearly did. You received the $100 paid to you for my gift certificate, but I have not had even the courtesy of a response, much less the opportunity to order and receive what has already been paid for.

About the soup, I can't offer even one star since I have no soup to review, but service thus far gets no stars, although apparently I can't post a review without at least one, so one it is. It's been five weeks since Bes'Dam Soup took my money and I have no soup. I called to inquire on January 2nd, spoke to a representative who told me of the Fed Ex issues and that my soup would be shipped on Wednesday, January 9th. I still have no soup. Bes'Dam Soup has had my money for five weeks and I have no soup. Now, as I try to call them on January 13th, I'm getting only a voice mail, telling me contact them via the web site or leave a message, but give them two business days to reply. I can't even talk to a person. Did you take the money and run?! Bes'Dam nothing!

Still waiting for my soup to be delivered to my inlaws for their Christmas gift. And now I can't even get a reply from the company, my inlaws are in South Dakota and I ordered 8 soups for their Christmas gift. They are 85 years old and some hot soup would have been really nice this January, but we will never know if it was good soup because apparently the company is busy counting their money and not shipping their soup! Thanks for the top notch customer service. Take responsibility and make it right!!!

Said they sent my order, but had no tracking number. Never received my order and company will not respond to my emails through Amazon. DONT EVER ORDER FROM THIS COMPANY. They are terrible.

Fool me once, shame on you, fool me twice shame on me! I am now through with trying to conduct business with your company. I placed my order on December 3rd and have not received it, so fulfilling orders placed by December 9th by Christmas was just a flat out lie, BUT Besdamsoup has no problem keeping their customers money in their bank account! I'm really surprised at the lack of communication and customer service of this company especially since Ed the owner has been in the hospitality industry for over 20 years. Shocking! I've tried canceling my order 5 times, but I have not received my refund as of yet. My next step will be the better business bureau and contacting my credit card company. You don't take people's money and not deliver the product. You just don't! There aren't anymore excuses you could possibly give me because the bottom line is you should have anticipated an increase in sales from the fox airing and you should have had the staff to accommodate the increase in orders.

Placed order on 12/3, was emailed it was shipped 12/16. As of today 12/27, nothing. Cannot even tract it. That's not the worst....customer service does not exist!!! Numerous phone calls and emails not one returned...come on...a little pride in your company... Not to mention it was a gift!!! However!!!!...my credit card was charged...nice going Merry Christmas Should be NO stars

I ordered 5 different entrees after hearing about the firm on Fox news. I never received confirmation of order and asked what "fulfilling order" meant on two different occasions. After no repsonse on eithcasion, I cancelled the order through Paypal. One week later, I receive a message saying how busy they have been and thank you for the order. I will not buy from this company or listen to Fox suggestions again!