Berry StreetReviews of berrystreet.co

DO NOT use this company unless you would like to experience anything similar to the following things that I have experienced. Please be aware there is no phone number to contact anyone at this company. Everything is done through email and text. The responses are so similar while also ignoring chunks of what I have said in my email leave me to the assumptions that this is AI. Beware and do business with at your own risk. Harassed 24/7 Wasted time due to the dietitian, not showing up to the appointment. No notice of the appointment being canceled until after 5 PM (Berry Street) when the appointment was at 11:30. Dietician notified of cancelation the NEXT day AFTER the missed appointment I waited for. Your card attempting to be charged, unauthorized, due to said canceled appointment. (which is apparently automatic no matter why the appointment is canceled or rescheduled or whose fault it is.) I have been told I would not be contacted again now 3x. This most recent time was so detailed I really thought this nightmare was over. The following message was sent at 10:05 AM. Hi Bri, Confirming we have unsubscribed you from all messaging from Berry Street. Confirming you will not be held responsible for the provider's mistake. We have waived all fees and you do not owe anything to Berry Street. We wish you all the best, Dakota ​ text. 888.532.2115 fax. 646.390.2220 And then I receive another email at 10:30am Don't forget to get your nutrition therapy visit back on the books. your licensed dietitian is ready to partner with you every step of the way. Have questions? Reply to this email, and our team will be ready to answer! – Berry Street 🍓. I really wish I could post screenshots of all of the harassment that has happened and is continuing to happen, but unfortunately, it will not allow me. And I’m pretty sure one of two things are gonna happen either this review is gonna be responded to by Berry Street or it’s not. Frankly, there is no generic response that is going to “fix” this. Just leave me alone and stop harassing me. I contacted this company to help with my health, not make it worse which is exactly what’s happening with all of the harassment and lies. Editing to add: another lie. Just received another text about rescheduling with a dietician.

Do not join this company!!!! Beware if you make an appt and find out your insurance doesn’t cover and have to cancel you will be charged 75 dollars! Also trying to delete you insurance info and credit card info is very challenging! I still haven’t gotten any help with this matter! I will be contacting the BBB

This app is a piece of trash, have tried getting logged in for app twice now and nothing. No phone to ask for help, this is not senior friendly to operator. So many questions in order to get started. Also the dietitian never responds to text sent weeks before appt I’m out.

This company just charged my card 75 dollars because THEIR DOCTOR cancelled on me yesterday. Tonight at 7pm I get a message saying I violated their policy and charged my card! I have the message stored with a screenshot showing the doctors face and her apologizing for a scheduling conflict. I try to call and message them but somehow no one is working now? Who charged my card then? Do not give your card info they will find a way to take your money. I can't believe this is happening right now. My insurance is going to charge that card tomorrow and it's going to decline because I saved just enough to pay my bill. Why did they wait until after hours to do this so I can't even get in touch with them.

I've had three appointments with Berry Street, across one month. The platform lacks basic features like data export, and their team questioned why I’d want access to my own data. They also said I had $0 out of pocket, and that they verified my insurance, only to later find that they'd already filed two claims with my insurance resulting in over $300 in billing, due to their service only being covered after my deductible. This isn't the same with every service, and usually services verify this before you use the service. Their policy page, I've found, also says that the patient is responsible for verifying insurance, even thought they claim during sign up that they complete this for you. They also sent that email that claimed they'd verified my insurance only 3 minutes before my initial appointment. If they had said (correctly) that I needed to pay my deductible for their services to be affordable, then I would have been charged their $75 cancellation fee for a last minute cancellation. Their calorie counts are also inaccurate on many days that you log food in the journal. Adding food often decreases the total daily calorie sum, rather than increasing it. Their platform is also poorly designed, and logging food is tedious and frustrating due to their preference for an AI to process your entries, which I always have to go back and correct manually. I would not recommend them at all going forward.

I really liked my dietician but not the mistake in telling me they checked my insurance and all my sessions are covered. Then I received a bill for $450 for my three sessions because my insurance does NOT cover it. I contacted my dietician about it, who said she would follow up. That was one month ago and not a word back.

Highly disappointed in this app. I scheduled a 3:30pm appt. I was notified that my appt was at 3:30AM and it was EST which was actually 4:30AM. That was not what I scheduled and why would that even be an available time. Not only that, I cannot choose my new dietician and I am just given one option that is not a good fit for me. Customer service has not been much help. I waited forever and had everything ready for my appt.

I love my dietician. This review isn’t about her. I have been battling customer service for a month to try and get my insurance referral approved. My primary care office has sent them the referral multiple times and they claim they still don’t have it. They have sent me inaccurate information via email multiple times, had different customer service people tell me different stories, and overall have given me the runaround for weeks on end with no solution in sight. I can’t tell if they’re lying to me, they’re just flat out incompetent, or if they don’t care about their customers at all. I don’t like leaving bad reviews like this, but I have been left with no choice. No one is helping me. They also charged me $75 for an appointment they cancelled. I was able to get it refunded after complaining, but this level of disorganization is unacceptable.