Shari's BerriesReviews of berries.com

The worst company to deal with ever. Ordered flowers for May 11th. Not delivered on the 11th so I called back. They promised delivery on the 12th. Still not delivered. Asked to speak to a Manager and was told they were too busy to speak with me. Cancelled order. Terrible customer service and instead of coming up with solution they just kept blaming delivery company. Do NOT order from them!!

This company took the money but didn’t deliver on a $75 Mother’s Day order. Their customer service number says there is a 2 hour wait for support. They are crooks.

I placed my order over a month ago & the original delivery date was 5/8. One of your Representatives a week or so before the delivery date called and asked if the order could be delivered on 5/9 and I agreed. The order was never received on 5/9, on 5/10 I waited 3 hours to talk to a representative, who ended up hanging up on me after I gave her all my information and never called back. I waited another 3 hours and a representative said there’s nothing he could do to help me & the order will be delivered on Tuesday 5/12 at the latest. After I asked if there was ANYTHING at all that could be delivered - anything in the shop, not even what I ordered- on 5/10 to this rep, his response was no they have other deliveries that take priority. I agreed to the order date being pushed back again to 5/12 since that was my only option. I emailed the company as well as 1800 flowers Both on 5/9 and still no response. Today, 5/12, my order was not delivered still... I waited for over 2 hours on hold where the automated system continued to assure me that my wait time was 60 minutes when I first got on the line since the callback method hasn’t worked on your line. 1800-flowers calls me back but said they’re unable to help. At this point, I don’t even care about anything but getting my money back. Please issue me a refund and forget about the order. My Mother’s Day gift is already ruined. This has been the worst experience I’ve ever had with a company.

Do not, I repeat do not order from this company. Strawberries were over $60 and came all broken up, mushy, and a day late. After 5 days, no one has called me back after multiple calls and messages. They are a horrible company. Do not waste your money!

The worst experience, and a product that might make someone sick. Received as a gift. Rotten berries, spoiled chocolate, cracked and warm. I upgraded to 3 stars as the company eventually responded and sent a new order. It was better than the first, but not great. I’d be glad to give 5 stars for customer service if anyone had called or responded to company outreach.

They showed up after mothers day and they where rotten

I placed an order for gourmet strawberries to be delivered for Mother’s Day. They got my order completely wrong, and delivered my order 3 days after Mother’s Day. They could’ve at least sent what I paid for!!

I feel like the photo on their website does not properly represent what I received. There are approximately 1/4 to 1/2 of the nuts and chocolate chips expected. I am very disappointed in my purchase.