Shari's BerriesReviews of berries.com

Never again. I have been a celebrations passport member with the 1-800-flowers brand of Companies for the past several years. I buy all my client’s gifts through them, roughly 50 orders per year. Last week I ordered one dozen Shari’s Berries to be delivered to my daughter on either February 13 or 14th. I got an email on the 13th saying they had been delivered, but they had not. I contacted the company via their chat feature today and they agreed to send the berries again but now they won’t arrive until February 21, sort of a letdown to receive them one week after Valentine’s Day. I told the company I felt entitled to a full refund for the cost of my order ($59) because I’m a long-term valuable customer who places many orders with them every year. They told me they don’t do that. The rep I was chatting with closed the chat and when I called to speak to someone in customer service, I got the same story. What terrible customer service. I plan to take my business elsewhere.

First time ordering, last time as well. Almost 200 dollars and my wife came home with nothing. Don't do it...just go to a local store. These won't arrive on time for anyone's spouse that punches in before 9am....you know, everyone not in an office.

they told me they delivered at 10:42 last night the business closes at 6 and doors are locked ... i called and they basically said too bad and hung up

Order never arrived FOR A FUNERAL!! No one would help either on the phone or online chat! They offered a $20 credit for a future order (!) and to deliver it a WEEK later! Awful!!!!!!! Shame on them

How horrible that a company berate a hard working men because because he can't be there on Valentines Day. Maybe she should have bought them for him and thank him for being a hard work. So narcissistic of the girl friend.

Ordered for my son's birthday. Called them at 7 pm asking when they would arrive. Told they would be a day late. Asked why, and was told due to weather. I explained he was located somewhere without any weather issues. She tried to argue that I wanted it in the 17th, not 16th. Also I said I knew it wasn't being shipped through mail since I sent a balloon. Customer Service then admitted it was local, and no weather issues. Offered nothing. Admitted lying. Had no valid explanation. Confirmed it was supposed to be there today, and she could see that. I cancelled the order. Then when I tried to submit a review on their site and FB page both were immediately deleted. Noticed their page only shows 5 star reviews and the newest was 5 months ago...

My order showed up late, and when it arrived, it was so disappointing! The flowers were small. Actually, I could have bought them at The Grocery store for less money and better quality. The roses are also brown all throughout, and they should be white. This is the first time and the last time, I own a company with over 100 homes we clean and WAS thinking that I should do this for all of them as a thank you gift but not any longer. She just turned 89 and didn't even take the flowers home. Very very disappointed. Such a total waste of money.

I ordered strawberries for my daughter in laws birthday and they were never delivered. I finally got a refund after they tried to talk me into taking a store credit.