Shari's BerriesReviews of berries.com

Terrible! Ruined a special surprise. Delivery was 4 days late and product was bad by then! When I called they were insincere and didn’t care that they ruined everything.

I would give it a zero if that were an option. Delivery was promised 2/13/25. Product did not arrive. It did not arrive on Friday, 2/14/25. This was meant as a Valentine's gift, so then, they promised Delivery on Monday, 2/17/25, which is a holiday. The delivery was to a school for a teacher and the school is closed that entire week. Customer service is an 800 number in a foreign country. I have been promised a refund but I feel very doubtful about receiving it. The berries were delivered on 2/17/25. They were retrieved by the recipient who had to get them on her vacation. They looked terrible of course and were warm from sitting on an idle truck.

Placed an order for Valentine’s Day on Feb 9th - requested delivery on Feb 13. They said the shipment would arrive Feb 14th. Today is Feb 16th. Tracker says it will now be delivered Feb 17th - 8 days for perishable goods; AND we are no longer at that second home address. Left this morning, February 16th, and returning mid- March. Requested a refund in their live agent chat room with no response. Update: To be fair, a rep did apologize and promised a refund…we’ll see if that happens. .

Ordered on 2/11 with a promised delivery for 2/13. The order never made it !! Apparently the company misspelled the name on the address it was misspelled by 1 letter and address was correct. After 1 hour on the phone it was agreed to reskin the order. Still unacceptable in my opinion as this was a very important Valentine gift and I was charged over $100!

Order never delivered but marked as delivered. Still nothing 2 days after and customer service is horrible. Forced them to refund after them trying to push a 15 dollar gift card on me. Then the item I ordered was out of stock. Fruit and chocolate was out of stock?!?!?

I have been sending sherrie's berries to my 3 kids AND their friends for about 20 years. Over the past few years the service has been horrible. This year was the last straw. I placed 3 separate orders for my grandchildren, ages 8, 7,2, and 1. The first order went to Texas, instead of Georgia. I noticed when I was putting in the delivery address it kept auto changing it but I thought it was in correctly. Nope. When I contacted them about a refund they refused so I placed another order, they are my grandchildren, and instead of it being it delivered on 02/14 it was delivered on 02/15. The seond order was delivered as promised. The 3rd order, to Philadelphia was a mess. I received a notice it was delivered but when I spoke with my daughter she said they had not been received. Went online to see what the issue was, because there is no phone number to call. They apologized and stated they would get another order out, could not tell me when that would be. Offered me a 15% refund and a 15.00 coupon for future orders. Also what I had ordered was no longer available. I told them since they couldn't give me a delivery date and I had to pick something else I wanted a full refund. Then offered a 50% refund with 15.00 coupon for future order. After waiting a long time they never did give me a delivery date. I told them to cancel the order and refund my order. They agreed and apologized for the "inconvenience". You know, for a 7 and 2 year old who were excited about their annual Valentine's chocolate "inconvenience" does not describe it. I accepted my refund, disconnected the call and went to GOLDBelly and ordered the chocolate covered strawberries. Will be delivered on Tuesday. What a mess. Since they were bought out by 1800Flowers it has gone down hill. Would not advise anyone to order from them, especially if it is for someone too young to understand about lack of customer service.

I purchased 2 dozen chocolate covered strawberries. This was purchased for my wife to celebrate Valentine's Day. We are extremely disappointed because the majority of the berries are moldy and old. This is embarrassing. I reached out by phone about my displeasure. They offered a 50% refund, then a 65% refund. You state on your website "100% guarantee". What you are offering me is not 100%! I then spoke with a supervisor, Gabby, who stated the best they could do is partial refund and send another shipment. I don't want another shipment. You had a chance to get a customer and you failed by sending spoiled strawberries. I want you to honor your 100% guarantee.

Placed order a week in advance of VDay paid extra to ensure VDay delivery and got a call on Vday that it would not be delivered. On the phone for 1.5hrs. and chatted. One said it would be delivered and the other said it wouldn't be. Turns out they are a bunch of liars. They said what I ordered wasn't available even though it was confirmed a week prior.