BerberhandicraftAuthentic vintage & new Berber Moroccan rugs, lovingly handmade from natural wool and organic colors in various and custom sizesStyle your home with our unique Berber rugs!FREE worldwide shipping
Berberhandicraft (berberhandicraft.com) has 31 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Olivia B.
Can't even explain how gorgeous this rug is I'm obsessed! Quality's amazing, shipping was quick, and customer support was super nice Definitely five stars!
Response from BerberhandicraftOct 7, 2025
Thank you for being part of our small community of design lovers who value craftsmanship. Your support keeps traditional Moroccan weaving alive.
Sophia K.
This is a message to everyone worrying that this company is a scam. The owner explained to me that there are many changes happening in the company, as well as a high increase in orders that they are working very hard to manage. He has been very transparent with me during this process, and I would like everyone who is concerned to know that you WILL receive your rug and this is not a scam!!! He may not be able to respond to everyone right now, so I hope you see this message so you know what's going on. Please give the owner the benefit of the doubt and have trust in him. They are not ignoring you, they just have a lot to manage right now. These rugs do take a long time to produce, so we have to be aware of that. This quality of rug for the price will not be found anywhere else, so I don't mind waiting a bit longer!
Response from BerberhandicraftOct 7, 2025
Thank you for your honest review Sophia
Julia P.
The last update. The rug has been received. The quality isn’t the highest, but it’s acceptable. An update. After posting the review, I received an email with the tracking number. Now I’m waiting for the rug to arrive. I hope it will be as I ordered, and if everything goes well, I will update my review with a higher rating. I ordered the rug almost a month ago. When I placed the order, the staff responded within minutes. However, after waiting for nearly a month with no update, I reached out to ask about the shipping. Just like many others have mentioned in their Trustpilot reviews, there has been no response — not via chat, Facebook, or email. At this point, it feels like a scam. I recommend avoiding this company.
Response from BerberhandicraftAug 14, 2025
Hi Julia I’m sorry you’ve had this experience. I want to clarify that your rug is handmade to order, which takes about 3–5 weeks before shipping. Your order is right on schedule and is now ready to ship. You’ll receive your tracking details as soon as it’s with the courier. We’re a small team and sometimes slower to reply than we’d like, but we’re very much here and committed to delivering your rug. I hope this helps clear up any misunderstanding. Berber Handicraft
Laurie B.
I ordered 3 1/2 weeks ago, so I am still inside their stated delivery window. But it’s said “Preparing for Shipment” for two weeks. To me that indicates it’s supposedly being shipped. But they will not provide tracking information. They don’t respond to emails *at all*. It’s starting to feel like a scam. I don’t mind waiting, but the lack of response has me very suspicious. I ordered another Berber rug from a different site at the same time, and it arrived 10 days ago.
Response from BerberhandicraftAug 14, 2025
Hi Laurie, I understand your concern. Our rugs are handmade to order, and production typically takes 3–5 weeks before shipping. “Preparing for Shipment” means your rug has been in the final stages of being made and packaged, but not yet handed to the courier. You’ll receive tracking details very soon. We’re a small artisan team and sometimes slower to reply than we’d like, but we’re here and committed to delivering your rug as promised. Just as a note — the time to make a rug can vary depending on its size and the knot density. For example, an 8x8 ft rug can sometimes be completed in 2 weeks, while another of the same size might take 5 weeks if it has a higher number of knots per square foot. This higher knot density directly impacts the craftsmanship and quality of the final piece. — Berber Handicraft
Lauren M.
Update to my previous comment: After I reported this comment on trustpilot they eventually sent my item. Not good quality at all and I am pretty sure I only received it because I commented here. Anyway, the website was not working for checking delivery status and no one ever replied to email inquiries. They have a website chat function that also didn't work properly. My earlier comment (after waiting maybe 2 months for my delivery and having 0 responses to any emails or other means of contact): Seems to be a scam site, item not delivered and no responses to emails following up on the item.
Response from BerberhandicraftAug 1, 2025
Hi Lauren, I’m sorry to hear you were unhappy with your experience. Your rug did ship after production, but I understand the delay and lack of updates caused frustration. We’re a small artisan team and sometimes slower to respond than we’d like, but we are here and fulfilling all orders. Regarding the quality, each rug is handmade using traditional techniques, but if you feel yours is not up to standard, we’d like the chance to make it right. Please reach out to us directly so we can discuss a replacement or other solution. We appreciate your feedback and are working to improve both our communication and tracking systems so situations like this don’t happen again. — Berber Handicraft
Amanda H.
This company sent my order with a missing item. After 10 or so unanswered emails, trying to communicate via FB and also via the online enquiry form - the company have blocked me from contacting them. All I ever wanted was my missing item, that's all. I am in disbelief a company would treat a customer this way.
Response from BerberhandicraftAug 1, 2025
Hi Amanda, We’re sorry for any frustration caused, but we’d like to clarify the situation for anyone reading: The missing item you mentioned was actually a free gift—a pillow cover—not part of your paid order. Unfortunately, customs in Australia removed it from your shipment, which is out of our hands and beyond our control. We did reach out to you by email with a selection of 10 different pillow covers for you to choose from as a replacement, but we never received a reply. We value every customer and always aim to resolve any issues as quickly as possible. If you’d still like to receive your free pillow cover, please reply to our last email or contact us at [email protected], and we’ll send your chosen gift right away. The Berber Handicraft Team
Febiola L.
Stay away from this merchant! I ordered £243 rug that they said was made handmade, I need to pay extra £27 to Fedex for tax & duties (they never inform me this duties & tax that I need to pay from my end). And when the rug is arrived, it is very thin & small. It is more than 15cm shorter than what I ordered. I bought my old rug £160 from rugseller and it is way more beautiful and thicker than the one this merchant sent me!
Response from BerberhandicraftAug 1, 2025
Hi Febiola, We’re sorry you’re disappointed and appreciate the honest feedback—it helps us improve. A few important facts for you and future customers: • Customs & Duties: We clearly state at checkout and in our shipping policy that international customers may be responsible for local duties and taxes. This is standard for all imports, not unique to our shop. • Rug Thickness & Size: Our rugs are handmade, which means small variations in size and thickness can happen. However, a difference of more than 15cm is not normal. If your rug is truly that much shorter, please send us a photo with measurements to [email protected] . We’ll investigate and make it right. • Comparisons: We can’t speak for other sellers, but our pricing reflects the use of premium wool and ethical artisan work—never mass-produced or machine-made. Let’s fix this: Contact us with your order number and photos so we can review and resolve this. We stand behind our quality and service—if we’ve made a mistake, we’ll own it and sort it out. The Berber Handicraft Team
