Julia P.
I ordered the rug almost a month ago
The last update. The rug has been received. The quality isn’t the highest, but it’s acceptable. An update. After posting the review, I received an email with the tracking number. Now I’m waiting for the rug to arrive. I hope it will be as I ordered, and if everything goes well, I will update my review with a higher rating. I ordered the rug almost a month ago. When I placed the order, the staff responded within minutes. However, after waiting for nearly a month with no update, I reached out to ask about the shipping. Just like many others have mentioned in their Trustpilot reviews, there has been no response — not via chat, Facebook, or email. At this point, it feels like a scam. I recommend avoiding this company.
Response from BerberhandicraftAug 14, 2025
Hi Julia I’m sorry you’ve had this experience. I want to clarify that your rug is handmade to order, which takes about 3–5 weeks before shipping. Your order is right on schedule and is now ready to ship. You’ll receive your tracking details as soon as it’s with the courier. We’re a small team and sometimes slower to reply than we’d like, but we’re very much here and committed to delivering your rug. I hope this helps clear up any misunderstanding. Berber Handicraft