benisouk.comReviews of benisouk.com

The most beautiful rug arrived to the UK very quickly. Looking forward to ordering more lovely things in the future!

A Absolutely in love this my new rug thank you so much 🤩

Fantastic quality rugs and quick delivery.

Love my new rug. Looks better in person then it did online!

Amazing selection! Ordered the rugs and they came so quickly. Perfectly packaged and amazing customer service!

UPDATE: We have received the rug and so far we love how it looks and feels. It took 6 months but it arrived, very close to the picture that we saw online and fits well in our home. To attest quality I'll need to wait a couple of weeks. I ordered a custom rug in December and I not only haven't received but I also have no assurance or clear expectations when to receive. Benisouk communication is poor at best and I'm seriously concerned that I have lost the money I paid. My wife and I love the Atlas mountains and we were looking forward to receiving this rug and likely purchasing more but Benisouk is proving to be unreliable if not shady. Update, our rug has arrived in the USA and we are expecting to receive second week of July because we are away from home. I'll do a third update when we receive the rug

Beware of this company. Misleading wording on website left me hundreds of pounds out of pocket. I bought a large rug from benisouk. One of the most expensive purchases I've ever made for my home. The wording beneath the rug purchase page stated 'you can return your item for a full refund within 14 days of receipt of the item'. I contacted benisouk immediately when the rug arrived as the item appeared shabbier and less vibrant than the photos. The company stated they only refund faulty items and refused to acknowledge the misleading wording. I offered to pay full return postage and they would then have been able to sell the rug again. However they refused to accept the return and I'm left with a rug i can't use and a lot less money. I would not encourage people to risk purchasing a rug from this company which they will only be able to view online and unable to return if they aren't happy with it.

Absolutely love my new rug. The colours are bright and vibrant. Has given our home the lift it needed. Shipped to Australia within 2 weeks. Benisouk staff professional and easy to work with. Have just ordered my second rug! Thanks again. Liz and Alfie