benisouk.comReviews of benisouk.com

Absolutely terrible experience. The vintage rug looks nothing like the photos. Plus customer service is extremely slow!

We had previously bought a rug from Benisouk and were delighted with it. Then we made the mistake of buying what turned out to be a 'custom' rug. We waited quite a long time for it to arrive and when it did, it was a different color than what was on the web site. On the web site, it looked deep, earth red. When it arrived, it was more of an oxblood, brown/red. Not what we were expecting. We called but no answer, so we wrote and someone called back. We explained the problem and said, instead of a refund, we would gladly exchange it for something different. We would pay to have it shipped back. The woman said she would check with the boss and get back to us on the coming Friday, but never did. We wrote again to ask how we could work something out, but no response. So, there we are, with a rug we paid 500.00 for and now have to try to sell it at a loss on Craigslist. My advice: Only buy rugs that are in stock, don't mess with the 'custom' rugs, because, if it's not what you expected, you're stuck with it. A sad state of affairs. Of course, we won't be buying any more rugs from Benisouk.

Absolute garbage. I bought three rugs from them and had to throw out 2 of them. Was infested with wool eating moth eggs. DO NOT BUY. when I called to complain they said they are not responsible it must be something from our house. Response to a reply from Benisouk, They mention that I got in touch with them on August of 2024. This is patent lie by them. This happened in less than 2 years from purchase. I may have posted my review at ton August 20,2024 but I let them know about the issue about year ago.

Very deceptive regarding their returns policy. We were quoted over $1,000 to return one rug!

I'm so happy with my rug. It's beautiful, and feels authentically hand made, and it's nice and soft, allowing us all to lounger in it. It definitely adds some style to my lounger room as a feature object. And it arrived surprisingly quickly.

I have purchased two rugs from Benisouk, and I absolutely love both of them! Their collection of Moroccan rugs is stunning, with a wide variety of great designs featuring bold prints and vibrant colors. Each rug adds so much personality to any space, making it truly unique. One of the standout features of Benisouk is their ability to offer custom orders for custom sizing. Living in an NYC apartment, where room sizes often don't conform to standard dimensions, this service has been incredibly helpful. The quality of the rugs is exceptional, and the custom sizing ensures a perfect fit every time. Overall, I highly recommend Benisouk for anyone looking to add a touch of Moroccan flair to their home. The beautiful designs, rich colors, and custom sizing options make them a top choice for any space.

I purchased a vintage Moroccan rug from Benisouk. The item arrived within a week using a tracked mail service. It was rolled and vacuum packed to reduce size; one shake and it was ready for use and exactly as it appeared on the website. These are beautiful, quality rugs, you can purchase with confidence!

This is a terrible company . I ordered a custom rug ( which i know is non returnable ) but it arrived so so dirty and smelling so terribly we could not have it in the house . I wrote to the company and they told me to take it to the dry cleaners. What !! A new rug and now i am having to pay to have it cleaned . It was also 8 inches smaller than what i ordered . I wrote repeatedly asking them to make the situation right which they refused to do . After telling me there was nothing they would do they ever responded again. We are not even able to sell this rug used because of the smell ! No one will buy it . DO NOT BUY FROM THIS COMPANY !!