beneplace.comReviews of beneplace.com

ordered and payed and never received my email, which made me have to pay twice and not receive a discount. Then had to wait an extremely long time to hear back from customer service 40922064 is the order number

Save over $100 on hotel, and no cancellation charge... great experience with this site

When you review what you are ordering, the description of the item does not really state what you are buying. I was uncomfortable with the lack of clarity of the description of the item being ordered. It took me a long time going back and forth in the pages to ensure I selected the correct item before purchasing because the order summary doesn't tell you specifically what you bought. It just said, "Buy a Day Get a 2nd Day FREE Adult" - but didn't specify "a day" of what and for which location.

Ease of transaction and rates are great

My work (Kaiser Permanente) endorses this site for car rentals. This is the 2nd time I have placed a request for a car rental. The first request was declined 24 hours after I placed it- no reason given.

I tried to redeem the $19.99 Sam's Club offer, but since I had an account with them in the past (expired last year), they would not honor the offer.

Great discounts and no more ticket fees! Woo hoo!

I should have seen the reviews before using beneplace. This company does not care about customer service. Customer service provided by outsourcing to India. They absolutely refuse to refund my money.. I called the hotel and canceled because of a tornado that occurred where I lived and the hotel told me to call my third party company I used to book my hotel which is BENEPLACE. I called them and they submitted the cancellation request which was done with plenty of time. I received an email 4 days later that they need another 72 hours plus to investigate which was after my schedule booking at the hotel. It has been almost two months and still no response or refund. I don't recommend doing any business with these people, or any third party bookers for that matter. It complicates the process and when a problem shows up, suddenly neither the agency nor your hotel are to blame. And this is the reply received: Thank you for contacting Beneplace. I am writing to follow up on your previous inquiry regarding 36047066 for Holiday Inn Hou Energy Corridor Eldridge, an IHG Hotel. It is my pleasure to further assist you. We do apologize for the delay in resolution. At this time, we have not been able to reach a resolution for your request; however, we will continue to reach out to our partners on your behalf. We will provide you with an e-mail update, every 72 hours, regarding your request. Due to the high volume of requests, we have received as a result of event cancellations and attraction closures, please allow additional follow-up time. We sincerely apologize for any inconvenience this may cause. Rest assured, we and our partners are doing everything we can to address your request in a timely manner. Thank you for your patience through this difficult time. We are truly grateful for your business. ____________________________________ Irene Amper Customer Service BENEPLACE Beneplace.com 512.346.3300