BendPakReviews of bendpak.com

Good Price with fast delivery!

Ordered on Monday and 8 days later still have not received. Last I checked still in California I think that is really slow!!!!

The lift has not yet been delivered but so far the ordering experience has been great. Michelle Zeier contacted me right away after placing my order online and answered all my questions.

Customer service was good and responsive. The installation manual was a nightmare; even the electrician was confused. Outdated installation manual was sent which was wrong for this newer model. This caused me to have to disassemble major components and re-install in a location that wasn't my first choice. Do not order this lift if you're installing yourself. I did, studied the directions carefully many times, and still had to "guess" on some of the installation. This is dangerous and I would think a liability for the company. I would be willing to edit the manual if requested. After installation, the lift seems to operate as expected.

Very good experience

Sales side of this company stinks. Support is equally bad, wish I had gone elsewhere. Product is good, but the sales of it and the service of it is truly bad. Hope I have nothing warranty wise that happens. Prices went all over the place while trying to buy it. Had to submit a ticket for a simple 5 second answer. If there is an equal product I will buy it next time. SAD!!!!! Great product but rotten company to do business with.

My overall experience had the capability of going either direction, especially after reading old reviews. But, it seems Bendpak is taking their old reviews very seriously and have developed a completely different approach to customer service and satisfaction. My lift arrived damaged. Not necessarily Bendpak’s fault. The company that delivered the lift did not follow the forklift instructions on proper lifting that was posted.... with pictures.... on the ends of the packaging. I was concerned that I would end up in a three-way dispute between shipper, Bendpak, and myself (based on reviews from years previous). Fortunately, Bendpak was able to make things right without delay and supplied some touch up paint and replacement items for the damaged parts. These items were shipped extremely quickly, and ended up not slowing my install of my lift at all. I spoke to multiple reps and they all maintained open communications as they needed to have two different departments handle two different issues. Should I need another lift, or anything offered by Bendpak, I will not hesitate to go to them first!

The absolute worst experience, damaged parts, missing parts, wrong parts, parts that were not welded, horrible at calling you back, horrible instructions, 3 months to finally get a running lift.