BendPakReviews of bendpak.com

great service, 1 hickup, the part did not get ordered when i submitted it on line but the customer service rep. took care of it right away and was very pleasant.

Great customer service

While the two post lift I purchased is a great product, I was less than impressed with many aspects of the purchase. First, the lift showed up with multiple blemishes due to lack of quality packaging. Paint completely rubbed off in many places, decals damaged, etc. Upon contacting the customer service representative I dealt with, for the second time since I didn't receive a response at first, he made claim to make it right by sending paint. I then had to ask for a new decal, he asked which one. I had already sent all damage pictures previously. Second, it is a super pain in the a** to assemble and the assembly directions are about useless in some areas. Also, there are huge differences in the assembly instructions that come with the lift and the one downloaded from the product page on the website. They actually tell you to assembly some areas differently. I believe a little better engineering would go a long ways in making the lift easier to assemble. Over all its a quality product and works great. Although, if you are not well versed in figuring out how to work on something due to a lack of instructions, you should find an installer.

I purchased a new R980AT tire changer to replace my 10yr old atlas that I bought for less than half the price. It worked great for the first 8 tires, then the motor burnt up! Literally in flames! Called customer support, they were helpful - sent a new motor - said they've had problems with the windings in the poor quality motors that they've been using. It took over a week to get the new motor & I had to install it myself - no offer to reimburse me for the labor to put the new one in. Thank God I still had my old Atlas machine to use for that week when the new machine was broken or I would have lost a lot of tire jobs to some other shop. Hopefully this machine will last as long a my previous one did.

I'm shocked that it took them a week to process an order I placed on their website; after the first 4 days I called to see what was going on with it because I hadn't heard anything at all. The support person said the work order had just arrived at fulfillment. Then 4 days after that it shipped. The items are first rate, but it's certainly not like buying through Amazon.

My BendPak four-post lift was delivered this week. Robert L has been extremely helpful with equipment selection, site planning, and shipping. Technical questions were clarified quickly. One minor shipping discrepancy was resolved immediately. Looking forward to getting the lift assembled and in service.

The lift is a great concept, but it doesnt seem to work for all vehicles. I installed this lift in my garage. I can’t raise my 2016 ram 1500. The platform inside width is too wide to contact the chassis on my truck. It seems like it will be great for my 82 vette and my 2017 audi A7.

Poor, Poor Quality Control and Customer Service. My GrandPrix lift was packaged poorly for shipping and came in all damaged and scratched with tears in the rubber bumpers. Their only remedy is to give you a free oil drain and send you touch up paint. Additionally, their own hydraulc line fittings don't match up with the actual fittings they supply on their own pump. It's like they don't even bother with quality control. When you pay $100.00 extra to have a service company come out and change the fittings so you can use your $3,000 lift, they won't reimburse you and give you the run-around with a customer service agent who mumbles and says he has no supervisor for you to take the issue up with. Very, very disappointing. Wished I would have bought a Rotary Lift now.