BemindaReviews of beminda.com

Response from BemindaJun 5, 2026

Hi Frances, Thank you for flagging this, and I'm sorry the mask stopped turning on after just a few weeks. That's definitely not the experience we want you to have, and it sounds like something we should make right rather than have you troubleshoot on your own. There are a couple of quick things that sometimes bring a unit back to life (a longer charge before testing again can help), but honestly, if it was working fine and suddenly won't power on, that points to a possible fault we'd rather just take care of for you directly. You're well within your 60-day trial window, so please email us at [email protected] and we'll sort out a replacement or refund, whichever you'd prefer. We'll keep it simple on our end. We really do want to get this resolved for you. Warmly, The Beminda Team

Response from BemindaJun 4, 2026

Hi Barb, We're sorry to hear about your frustration — and we'd genuinely like to help turn this around. We do want to gently clarify one thing: our records show we replied to each of your emails within 24 hours, and we also sent the product instructions by email. It's possible our responses landed in a spam or promotions folder, which can sometimes happen — so it may be worth a quick check there. We'd also love to help with the seal and comfort issues you mentioned, as there are often simple adjustments that make a big difference. Please reach out to us at [email protected] and we'll reply promptly and do everything we can to make things right. We really hope to hear from you so we can help you have a better experience. Warm regards, The Beminda Team

Response from BemindaMay 25, 2026

Hi Billie, Thank you for taking the time to share this — and I'm genuinely sorry for the experience you've had. You deserve much better, and I want to address everything you've raised. The shipping delay and lack of communication is not the standard we hold ourselves to, and I completely understand how frustrating it must have been to receive nothing but "pending" for over a month. That's on us, and I'm sorry. The unlabeled bottles are also on us. A batch left our fulfillment warehouse before labels were applied, and you received two of them. I completely understand why that would feel alarming, especially given how seriously you take your eye health. To be clear — the bottles contain our Eye Hydration Complex, the same formula you ordered. Nothing has changed about the product itself. But I fully understand that without a label, you have no way of knowing that, and you should never have to take our word for it. We're sending you properly labeled replacement bottles right away, and we're tightening our pre-shipment checks so this doesn't happen again. Please reach out to us directly at [support email] and we'll make this right. We'd also love the chance to walk you through getting started with the kit once you're comfortable. Beminda is absolutely a legitimate company, and your trust matters to us more than anything. We're sorry we didn't show that from the start. Warmly, The Beminda Team

Response from BemindaMay 21, 2026

Hi Andrea, thank you for leaving a review. We're sorry to hear the mask hasn't been working as expected. A mask that isn't heating and leaking is definitely not the experience we want for you. Both of these are things we can help troubleshoot, and in many cases resolve quickly. If you haven't already, please reach out to us directly at [email protected] and we'll make sure you're taken care of.

Response from BemindaMay 21, 2026

Hi Emin, thank you for the feedback. We're sorry the mask hasn't worked out for you. Please reach out to us directly at [email protected] and we'll get your refund sorted straight away.

Response from BemindaMay 13, 2026

Hi Bob, We’re really sorry to hear this. Receiving a device that does not work right out of the box is absolutely not acceptable, and we understand why this felt like a waste of time. We’re also sorry about the instructions. That should have been clearer, and our team can provide the English setup guide right away. Please contact us at [email protected] with your order number, and we’ll make this right for you. If the device is not charging or powering on after following the setup steps, we’ll arrange the proper support solution for you. Thank you for bringing this to our attention. Warmly, Beminda Customer Care