BemindaReviews of beminda.com

Response from BemindaJul 15, 2026

Hi Rindi, We're sorry the mask hasn't worked well for you so far — and honestly, the issues you describe are connected. When steam escapes around the edges, the temperature at the eyes drops noticeably, so a poor seal often explains both the "not hot enough" feeling and the escaping steam. We'd really like to fix this for you. Two things we can do right away: we include silicone fitting pads that improve the seal and cushion the nose bridge area — if you don't have them, we'll send a set free of charge. And if the fit still isn't right for your face shape after that, we'll find a solution that works for you, whether that's a different option or making things right another way. Please email us at [email protected] and mention this review — our team will take care of you personally. Thank you for giving us the chance to turn this around. Warm regards, The Beminda Team

Response from BemindaJul 15, 2026

Hi Kristi, Thank you for taking the time to update your review — and more importantly, for holding us accountable. You're right about what happened. You were first told no return was needed, and then our team changed the requirements on you. That back-and-forth should never have happened, and we understand exactly why it felt like backtracking — because it was. We've reviewed this case internally and used it to tighten our replacement process, so customers get one clear, consistent answer from the first message onward. We're glad the refund reached you quickly, and we appreciate you acknowledging that, even while keeping your original rating — which is completely fair given your experience. We're also taking your note about the unit itself seriously, as product consistency is something we're actively working on with our manufacturing partner. If there's anything else we can do for you, we're at [email protected] anytime. Warm regards — The Beminda Team

Response from BemindaJul 9, 2026

Hi Heidi, Thank you for sharing your experience, and we're sincerely sorry for the frustration — we'd like to clear up what happened, because we understand how it looked from your side. Our prepaid return labels are available for US orders only; for international orders, return shipping is the customer's responsibility. We recognize this wasn't made clear enough to you early in our conversations, and for that confusion we truly apologize — it should have been the first thing we explained. More importantly: your refund has already been processed in full, and you don't need to return the mask at all — it's yours to keep. The alternatives our team offered along the way (the upgraded model, the store credit) were genuine attempts to find you a solution you'd be happy with, never a way to avoid our guarantee. We're sorry they came across differently. If the refund hasn't appeared in your account yet, please allow a few business days for your bank to post it — and if anything at all is still unresolved, write to us directly at [email protected] and we'll take care of it personally. Warm regards, The Beminda Team

Response from BemindaJul 7, 2026

Hi Linda, thank you for reaching out — and we're sorry for the frustration, but the good news is this sounds very fixable. When steam works at first and then stops, it's most often something simple like the reservoir fill level or mineral buildup from tap water, both of which are easy to sort out. Please email us at [email protected] with your order number and we'll walk you through it step by step — and if it turns out your unit is faulty, we'll make it right, no hassle. We'd love the chance to get your mask working properly for you again. 💙 — The Beminda Team

Response from BemindaJul 1, 2026

Hi Vernon, Thank you for laying it out so clearly — and we're sorry the fit let you down. A mask that only makes contact at the nose and one spot on the forehead, with steam escaping everywhere else, can't do its job, and that's a fair and well-explained criticism. You're not the only one to tell us that a single, non-adjustable size doesn't suit every face — it's genuinely valuable feedback, and we're passing your points on the sizing and cushioning straight to our product team. In the meantime, there's no reason for you to be out of pocket on something that didn't fit. Please email us at [email protected] and we'll sort a return or refund for you under our 60-day guarantee. Thank you for taking the time to help us do better. With thanks for your candour, The Beminda Team

Response from BemindaJul 1, 2026

Hi Patty, We're truly sorry — this is clearly not what you hoped for after so many years of discomfort, and we don't take that lightly. What matters most to us right now is you: because you've mentioned your eyes are redder than usual and itching in a way they don't normally, please stop using the device for now and have your eyes looked at by an eye care professional. New or worsening symptoms like that really should be assessed by someone who can examine them directly — your health comes first, well before any product. We'd also like to make the money side right. Please email us at [email protected] and we'll arrange a full refund straight away — there's no reason for this to have cost you anything on top of the frustration. We're genuinely sorry it turned out this way, and we truly hope you find relief and comfort soon. With genuine concern, The Beminda Team

Response from BemindaJul 1, 2026

Hi Mary, We're sorry — both for how the device performed and for how frustrating the refund has felt. Waiting and feeling like you're getting the runaround is the last thing we'd ever want for you. Here's what's happening with the refund: because a claim is currently open with PayPal, we generally have to process the refund through PayPal's own system rather than separately, as otherwise the two can collide. It isn't us holding things up on purpose — but we completely understand it hasn't felt quick enough. If you email us directly at [email protected], we'll make sure your refund is actioned through PayPal as fast as possible and keep you updated until it's done. We're also sorry about the leaking and the poor fit — that feedback genuinely matters, and we're passing it to our product team. We really do want to get this resolved for you. Sincerely, The Beminda Team

Response from BemindaJun 18, 2026

Hi Kathleen, You're right to be upset, and we owe you a real apology. Emailing four times about a return and hearing nothing back is a serious failure on our part — that's not how we should ever treat a customer, and we're genuinely sorry you were left waiting. We do want you to know that your refund was processed today, so it should be on its way back to you now. We only wish it hadn't taken this long, or this review, to get there. Your feedback on the fit is heard, too — the mask not suiting your face, with only the strap to adjust, is exactly the kind of thing we're working to do better. Thank you for saying it plainly. We're sorry we let you down on this one. If anything is still outstanding, please email us directly at [email protected] and we'll make sure it reaches a real person this time. Truly sorry, The Beminda Team