BemindaReviews of beminda.com

Response from BemindaJul 1, 2026

Hi Starlene, What a helpful, practical suggestion — thank you! You're absolutely right that if the warm-up eats into the ten minutes, you're not getting the full session, and building that into the timing is exactly the kind of refinement we should be making. We're passing your idea straight to our product team. And that's a clever workaround in the meantime — running two sessions to get your full effective time. Smart thinking! If there's ever anything we can help with, we're here at [email protected]. Thank you for taking the time to share such useful feedback. Grateful for the suggestion, The Beminda Team

Response from BemindaJul 1, 2026

Hi Kim, Thank you for the thoughtful feedback — and we're glad you like the steam itself. On the fluid question, you've spotted a genuine inconsistency between our website and the instructions, and we're sorry for the confusion — we're getting that corrected. To set it straight: our Eye Hydration Complex is the recommended and ideal choice, but distilled water or saline are perfectly acceptable alternatives. The one thing to avoid is tap water, as it can leave mineral deposits. If our team hasn't already replied to your email, do nudge us at [email protected] and we'll confirm it all clearly for you. On the heat: if it doesn't seem to warm up enough to help, that may mean your unit isn't performing as it should — we'd genuinely like to check it, so please mention it in that same email. And we're sorry about the pressure on your nose — that fit feedback is going to our product team, as it's something we're actively working to improve. Thank you for taking the time to share all of this. Here to clear it up, The Beminda Team

Response from BemindaJul 1, 2026

Hi there, Thank you for the kind words about our team — we're really glad the correspondence was a pleasant one, even if the product itself didn't work out for you. We're sorry it fell short on both effectiveness and fit. We completely respect your decision to return it, and we want that to be as easy as possible — if you email us at [email protected], we'll take care of your return under our 60-day guarantee right away. Your feedback on the fit is going to our product team too, as it genuinely helps us improve. Thank you for giving Beminda a fair try, and for being so gracious about it. Wishing you well, The Beminda Team

Response from BemindaJul 1, 2026

Hi Diane, Thank you for the honest feedback — that's genuinely useful for us. Because the device both heats and produces steam, it does draw a fair bit of power, so charging it every use or two is fairly normal. That said, if yours seems to be draining noticeably faster than that, it could point to a battery that isn't performing as it should — and we'd be glad to check your unit. Just drop us a line at [email protected] if you'd like us to take a look. We'll also pass your note on battery life to our product team, as feedback like this helps us improve. Thank you for taking the time to share it. With thanks for the feedback, The Beminda Team

Response from BemindaJul 1, 2026

Hi Melissa, Thank you for such a thoughtful review — and it's great to hear that at home your eyes are feeling good. To answer your question: you keep your eyes gently closed for two reasons. First, it's simply the safe and comfortable way to use it — warm steam and the solution are never meant to go directly into an open eye. And second, the warmth and moisture are designed to work on and around your closed eyelids, soothing the delicate eye area much like a warm compress, rather than being applied to the surface of the eye itself. So closed eyes are exactly right. As for the watering during golf — cool air and wind can make eyes water for lots of us, so that one's likely the weather rather than the mask! If you'd ever like us to walk you through Phase 1 and Phase 2 in more detail, we're happy to help at [email protected]. Thank you for giving it such a fair and patient try. Here whenever you need us, The Beminda Team

Response from BemindaJun 16, 2026

Hi Linda, Thank you for being so fair in your review — and we're genuinely sorry the unit let you down after so few uses. That's not the quality we want anyone to experience, and we completely understand why the jury's still out. We're really glad our team could step in quickly with a free replacement, and it should be on its way to you — replacements typically arrive within 3–5 business days. If it hasn't reached you within that window, please give us a nudge at [email protected] and we'll chase it down right away. We'd love for the new unit to change your mind, and we'll be here to make sure it does. Thank you for giving us the chance. Hoping to win you over, The Beminda Team

Response from BemindaJun 14, 2026

Hi Bev, Thank you for one of the most thorough and helpful reviews we've ever received — we read every point closely, and feedback like this genuinely makes our product and our guidance better. We're also really glad to hear you've noticed an improvement. The main thing we want to put right is that you were left without proper instructions. That's on us, and it's at the root of several of the frustrations you've described — the two button functions, cleaning the jets, and using the lid-massage tool. If you email us at [email protected], we'll send you the full usage and cleaning guide straight away so you're not left guessing, especially around keeping the device clean. On the heat: what you've described — slow to warm, strongest only near the end, and one session that didn't really warm at all — isn't how it should perform. We'd genuinely like to take a look at your unit, so please flag it in that same email and we'll check it over or arrange a replacement. Your notes on the fit pressing on the nose, and a jet occasionally not flowing, are going straight to our product team too — exactly the kind of detail that helps us improve. Thank you again for taking such care to help us get better. We'd love the chance to sort all of this out for you. With gratitude, The Beminda Team

Response from BemindaJun 14, 2026

Hi Cynthia, That's a fair point — an exact temperature really can be hard to judge by feel alone, and we appreciate you raising it. The warmth is designed to be gentle rather than hot, so it tends to feel like a soft, soothing warmth rather than anything intense. That said, if it ever seems like the device isn't warming the way you'd expect, we'd genuinely like to take a look — just drop us a line at [email protected] and we'll happily check things over and make sure your unit is performing as it should. Thank you for sharing your experience with us. With warmth, The Beminda Team