BemindaReviews of beminda.com

Response from BemindaSep 9, 2026

Hello, Two units in a row is two too many, and we're sorry. A mask that won't hold a charge isn't something you should have to work around, and the fact that you cleaned everything out and tried again says you gave this more patience than most people would. Please email us at [email protected] and mention this review. We'll put it right, whether that's a refund or another unit, and that choice is yours to make. The Beminda team

Response from BemindaSep 1, 2026

Dan, steam on one side and not the other is a fault with the unit, not something you did wrong, and you shouldn't have had to chase us about it. Sorry the complaint and video went unanswered. On the reservoir: filling it fully is what the atomizer needs to draw from consistently, but a session only consumes a small amount, so you're right that most of what you pour in comes back out. That's a design point we're taking to the factory, and the manual should say it plainly instead of leaving you to work it out. Write to [email protected] with your order number and we'll get the return moving today. The Beminda team

Response from BemindaSep 1, 2026

Robert, sorry this one didn't work out. Three uses before it stopped steaming isn't acceptable, and we're glad the refund went through. The draining step comes up a lot, so it's worth saying why it's there: leftover liquid sitting on the atomizer disc between sessions is what causes units to stop misting. It's a preventative step rather than us asking you to bin a bottle. The manual doesn't explain that, and we're fixing the wording. The Beminda team

Response from BemindaAug 4, 2026

Anna, inconsistent steam is a fault and we'd like to look at your unit rather than leave you troubleshooting it. Please write to us at [email protected] with your order number and we'll take it from there. On the instructions — you're right, and we've had the same thing flagged elsewhere this week. Guidance shouldn't differ between our emails and the booklet in the box. We're fixing that. The reservoir needing a mid-session refill on continuous steam is worth including in your email too, so we can check whether that's expected for the setting you're using or a sign of the same problem. The Beminda team

Response from BemindaJul 20, 2026

Dear Diane, You're right to be frustrated, and we're sorry — not only did your original mask have a heating fault, but the replacement we sent developed the very same issue, and the wait since your July 3rd request has gone on far longer than it should have. Being reassured repeatedly isn't the same as being helped, and we understand the difference. So we're not sending you a third copy of the same mask. Our Customer Service Manager has personally reviewed your case, and an upgraded model — our newest and best — is being shipped to you free of charge this week. You'll receive a personal email with the details, and the tracking number will come to you the moment it's on its way. No more chasing. Thank you for your patience, Diane — it's been tested far beyond what's fair, and we intend to make the rest of this experience worthy of it. With warmth and care, The Beminda Team

Response from BemindaJul 20, 2026

Dear Alice, We're so sorry to read this — and we can hear the disappointment in your words. You were excited for soothing, warm steam, and instead the mask has been inconsistent and barely warm. That's not the experience we designed, and it's not one we're willing to leave you with. The good news: this is something we can absolutely help with. Please write to us at [email protected] and mention this review — our team will look into what's happening with your unit and make sure you end up with the relaxing experience you were looking forward to. We'd love the chance to turn your excitement back on, along with the steam. With warmth and care, The Beminda Team

Response from BemindaJul 15, 2026

Hi Lynn, Thank you for sticking with us through two devices — and we're genuinely sorry the reliability hasn't matched the results. A second unit failing on one side is not acceptable, and you shouldn't have to keep replacing masks to keep your routine going. We're glad the therapy itself is helping your eyes, which makes it all the more important that we get dependable hardware into your hands. Please email us at [email protected] and mention this review — we'd like to look at what happened with both units and make this right properly this time, not just repeat the cycle. Your experience is also being logged directly with our quality team, because repeat failures like this are exactly what we're working to eliminate at the manufacturing level. Warm regards, The Beminda Team

Response from BemindaJul 7, 2026

Hi Diane, thank you for the detailed review — and we're sorry the left side has stopped steaming, especially when you loved the mask at first. You've clearly done everything right, including the vinegar cleaning, so this doesn't sound like something you should have to keep troubleshooting on your own. Please email us at [email protected] with your order number and we'll take care of this properly — and don't worry about your Eye Hydration Complex subscription; we'll make sure you're not paying for refills you can't use while we get this resolved. Thank you also for flagging the unlabeled bottles — that's important feedback we're taking straight to our production team. We'd love to win back your first impression. 💙 — The Beminda Team