Same experience as the others listed. It has been 15 days and my order is still listed as processing even though the money was taken immediately once ordered. Ordered a swimsuit that now won’t be here in time for my vacation.
Response from Beloved ShirtsJul 30, 2021
Hi Andrew!
Gin here from Beloved. Thank you for reaching out!
I understand that your order has yet to arrive. Please allow me to apologize for this inconvenience as I know you intend to use your order for your vacation. I have checked and it seems that one of our representatives is currently assisting you on this matter but for further info about your order, know that your order is still in production and today marks it's 14th business day of production.
Rest assured, you will be receiving details for both your order status and tracking number once it completed production.
Your patience and understanding are greatly appreciated,
Gin
RL
Ronnette L.
Actual time VS advertised time
I ordered and paid for 2 T-shirts
on June 7th, for Father’s Day.
Today is July 1st, and customer service
has told me that my shirts have
“not yet shipped,”
although they are completed.
Dads Birthday is July 7th.
Doesn’t look hopeful for that date either.
Have lots and lots of patience if you plan to order……maybe they will be here to give my Dad on Christmas.
He is 88 years old and would be so cute in his Pickle shirt I ordered.
I am very disappointed in the actual time VS the advertised time to complete and ship a simple order of two T-shirts.
UPDATE: Today is July 12th and my two items have been received.
Ordered 6/7 and received 7/12.
Response from Beloved ShirtsJul 5, 2021
We appreciate your update, Ronnette!
We hope your dad still liked your order even if it's late for the occassion. Again, we apologize for the delay. Rest assured, we'll try to improve ways in shipping orders.
Have a wonderful day,
Beloved
-------------------------------------------------------
Thank you for your update, Ronnette!
I understand that the tracking details was sent to you on the 5th. But, I was pertaining to the time that the item was handed over to the courier. Please check the tracking history under the USPS website to see the progress of the item in-transit. Again, I would like to further explain here to on the part of the shipping, we are unable to control any schedule which is by the third party partner (Courier: USPS).
Your patience and understanding on this matter is greatly appreciated,
Beloved
----------------------------------------------------------------------------------
Hey Ronnette!
We recently received your feedback regarding your order. Sincerely we apologize for this terrible inconvenience as you have mentioned that your order is intended for a special occasion. I have checked the status of your order and it seems that your order has been shipped out and is headed your way. Details for your package has been emailed to you for your reference. However, please know that a slight chance of delay in update from the courier's side might incur as they usually wait for the item's arrival at the local facility. Still, in terms of following our production date, your order has been shipped out last June 30th. As much as we would like to get the item to you the soonest possible, we don't have the capability as it's schedule by the courier. We don't want to put blame on any one but we would like to be transparent with you on our process.
We hope to further assist and help you resolve this matter.
Have a great day,
Beloved!
AL
Alec
I will never shop from them again
I bought a shirt on May 30th. I received no emails from them about when I would get the shirt. After 2 weeks I started trying to get in touch with their customer support. It took them a week to respond to that and gave me no answers. They told me it takes 10-20 days after purchase to ship the item and I'm almost on 30 days.
Response from Beloved ShirtsJun 26, 2021
Hey Alec!
Gin here from Beloved. We would like to reach out to you regarding your order. It seems that your order has been delivered on the 25th of June in/at your Mailbox. We would like to confirm if you received it or if you need further help! Also, you may check your email as the tracking number has been sent a few days before the delivery.
Still, we would like to apologize as made-to-order items usually takes a few day prior shipment. We hope you let us know in what other way we can assist you.
We wish you a great weekend!
Gin
MI
Michelle
I bought a swimsuit and didn’t get the…
I bought a swimsuit and didn’t get the chance to try it on as I was testing the stretch to see if it would fit and the seems started coming loose on the sides. I also noticed that it was see-through with no breast padding and the material was getting little balls of lint/wearing away. I wrote an email wanting to return and they left me on read. I have not heard any response since and can’t believe I payed $43 and waited for 21 days just to get some crappy quality swim suit.
*update customer service was great and I got a refund
Response from Beloved ShirtsJun 10, 2021
Hi Michelle,
Ely here Beloved. I am really sorry for this inconvenience and I would really like to help in regards with your concern.
We apologize if it seems it is longer than expected. Our standard production period comes with 10 business days crafting period and another 8-12 business days shipping period.
For the quality issues as you have mentioned, we really apologize for it. Rest assured this will be corrected. As of this moment, I can see that one of my colleagues attended with your concern via email. I can see your email threads and currently, this concern is in progress. Rest assured we will resolve it as soon as possible.
If you need further assistance, please do not hesitate to reach us. We are here to help you with this matter.
Happy to help!
Ely
BH
Bjorn H.
Bad experience.
Bad experience.
I ordered two items from the site. Generally speaking, it took a month to have them and see what they are selling. That wasn't an issue since the products are customized and need time. However, the size of one item was bigger than the dimensions that they have on the site. I expected that they will be more careful with the sizes. I tried to talk with the customer care team but they are not responding. I also sent them the photos of the swim trunk showing the dimensions.
I have also ordered one more item from beloved and talk to my friends about the site that they have nice products etc. But, I am also considering telling them my experience with the return process, and that I totally unsatisfied and will not order anything else.
Response from Beloved ShirtsMay 27, 2021
Hi Bjorn!
Gin here from Beloved. Thank you for reaching out regarding your order's issue. I understand that one of our team members is assisting you on the matter through email. However, there has been a delay with the responses and I'm truly sorry about this inconvenience. Please know that I'm currently doing a follow-up and will try to help you through the same email thread you have with us. We hope you allow us to give our best and ensure that we correct the item you received.
Looking forward to your cooperation in resolving this matter. Please check your email in a few minutes in reference to my response.
Your patience is greatly appreciated,
Gin
CO
Coyote
It takes time and patience but I'm happy
I had ordered a shirt with Beloved that is a gift for my little brother (Smokey the Bear) and after I had already completed the order I started reading reviews and some were not good and this made me very Skeptical and was worried I would not even receive the product I ordered. I sent an email regarding my concern and skepticism and was replied to with reassurance that I would indeed get what I ordered. although I did have to wait 10-15 days I was sent a tracking number shortly after and did get the item I had ordered its good quality and my little brother will love it. It does take a bit long and there is not much contact with the company after ordering unless prompted, but you will get what you pay for it's not at all bad. They are not Amazon so don't expect an Amazon experience. Overall it took some time and patience but I'm happy with my purchase. My little brother will be pleased. I know what to expect now and will buy again in the future.
Response from Beloved ShirtsMay 17, 2021
Hey there!
Thank you so much for your honest feedback! We sincerely appreciate your time and effort on sharing your experience with us. This will definitely help us and those who also had the same feeling when trying to buy from us. Rest assured, we will try our best to improve further especially on getting your items delivered the soonest we can.
Thank you for choosing Beloved!
ZA
Zach A.
Great company selling great t shirts!
Extremely fast shipping and great customer service. Shirt was perfect, exactly as advertised and looks great. Will certainly buy from again.
Response from Beloved ShirtsApr 26, 2021
Hey Zach!
We greatly appreciate you taking the time in giving us this awesome feedback. We at Beloved are happy and more motivated to deliver the best product and service to you!
Thank you,
Beloved!
TM
Terrence M McGee J.
They might mess up at first, but in time they'll make it right.
I bought a shirt from them. Took 20 days to process and a little more than a week to arrive. It looked lousy compared to what they had advertised. Most of all the seams didn't match with the design and it had bright white stitching across the waist, collar and cuffs. I emailed them for a return label and they asked for pictures and never sent the label even after I sent the pics. Instead they sent a 2nd sweater. Same design, but done right. Most of the seams match and Kim's head isn't in the collar. They didn't let me know about the 2nd sweater, but I'm still satisfied. I won't be needing a refund after all.
Response from Beloved ShirtsApr 23, 2021
Hi Terrence!
Gin here from Beloved. I hope you're well and safe!
First, I apologize for the inconvenience and mistake on the item you received. We understand your feedback and we're here to help! I was able to check that one of my colleagues were trying to assist you. You are correct, we request for pictures as it's part of our protocol and we thank you for the images which you sent us. Also, I saw that you were offer for a remake for the item which is the reason why you don't need to return the item we initially sent you.
Please know that our goal here is to ensure that we'll be able to resolve the current matter you've been discussing with my colleague. Your response through the email thread is really important to us.
Also, in regards with the search bar, we definitely have it on the top right side of our page.
We look forward to make things right for you.
Have a great day!
Gin
