Belmont Moving & StorageReviews of belmontmoving.com

We use Belmont Moving & Storage for moves for our clients that are moving into housing after experiencing homelessness. They movers are always nice and professional and treat their belongings with the utmost care. We sincerely appreciate them!

Do not trust this company. Do not use them. Their sales advisor (Blake Stephens) assured me that my deposit would be refunded if my move did not happen. Instead I was told by their customer service that the deposit is non refundable. Blake is not returning calls or emails. This company clearly does not have any morals and does not care that one of its employees provided false information just to keep my deposit.

If I could give negative stars I would. First - they showed up two days late and at 1:30 AM. Then they said they would have my mother’s items here the next day - they arrived weeks later. When they did arrive - EVERY piece of furniture was broken - every single piece. There are multiple boxes missing. They brought the bed frame but no bed. The list goes on and of course now - no contact. If you want any of your belongings after you move - DO NOT CHOOSE THIS COMPANY!

Please be aware that Belmont Moving & Storage is not a real shipping company but a broker. BMS is not responsible for anything. They just give you an estimate, which looks very attractive being way below the competitor’s prices. When you are hooked up, you start dealing with its partner/subcontractor Luxury Logistics, LLC, and guess what… the final cost appears to be at least twice higher than estimated. Both companies have failed us on numerous levels throughout this transactional service - First, they were unable to provide us with a moving truck on the promised day of our signed agreement, or the following day. This caused us the loss of our booked travel/moving tickets, exceeding our move-out contract date contingency with the new homeowners, and extreme emotional and physical turmoil with trying to locate a moving truck/company last second to attempt to move our items out of the home. Once the truck finally showed up, not only did they bring an insufficient-sized truck that did not load all of the items we needed to be removed, but they had spent time up until 5 AM the following day loading our items with the new owners present in the home. Aside from this incompetence and delay, most of our furniture and boxed items were entirely damaged or destroyed upon delivery AND furniture and items were lost/undelivered. After spending over $14,000 for your services just to have you deliver, essentially, garbage, infuriated is putting it lightly. For a company that people rely on to deliver their valuables and help them through a vulnerable time as it is, this is truly despicable behavior, which the companies allow themselves the leisure of by trapping customers in one-sided contracts, taking no responsibility for something as horrid as destroying almost the entirety of peoples valuables and livelihoods. We will be going public with all of these concerns and our terrible experience with both companies.

I also didn't realize this company is just a broker until my movers showed up with a different name on their truck. They also nickeled and dimed me on having to pay extra so they could pack some smaller boxes and loose items into larger boxes. The price ended up going up about $600 after the truck was packed. The truck was packed on August 29th and now it's September 7 and they can't even tell me if the truck has left NY to go to NC. They never called me after the truck was packed to give an update. I've had to call them three times to check on the status and I'm told, "based on the mileage, they have 3-10 business days" to get my stuff to me. Will never use them again and I suggest you don't either. Update: Now Sept. 16th and still no ETA when I can expect my things to arrive. Sept. 13 was 10 business days. It has now been 19 days since my stuff was loaded on the truck.

This is the worst company ever This is the worst company ever! Do not trust these guys for a minute. They will purposefully low-ball your quote, then pressure you to pay cash quickly to "reserve your truck". When the truck shows up they tell you the pricing was wrong (oops) and instead it will cost almost double. Don't believe them! In the end I found a reputable mover who moved us more quickly for less than the original quote from this company. And they called me multiple times after trying to convince me nobody would give a better price than that doubled rate. LOL such a bad scam!

Paid a deposit in February to lock in my move and avoid peak pricing. Unresponsive when trying to schedule the actual move. Never got my money back. SCAM

This company is NOT A MOVING COMPANY. They are Brokers, and they are DISHONEST and deliberately deceptive aka fraudulent. They contract out the actual move to random carriers so that they can claim no fault when it comes to all the ways in which you will get screwed on your interstate move. They told us our property would be on it’s way to our destination immediately after pick-up. This was a lie. They told us it would be stored in one of their affiliate storage locations in a secure and temp controlled space near our new address. This was also a lie. Our property would have been 1500 miles away in NJ all the while we would be trusting that it was nearby and ready to be delivered in a timely manner, as was offered during time of contract. The driver who showed up moving day told us as much. Oh, and the cost of the move was now more than double the Binding Estimate. Belmont now refuses to refund our deposit, with which we were told required ACH to pay. This is also a lie…the small print clearly states that credit cards are accepted….but then how would they be able to keep your money they scammed you out of? PLEASE DO NOT USE THIS COMPANY!