carlotta d G.
Incorrect sales pitch/rude movers
signing up and taking the deposit was easy and quick. however, they use 3rd party movers... the guy on the call (Brian) was made aware of the estimated things to take and set us up for CUBIC SQ FT space. when the movers arrive (called night before) they were very unprofessional and there was a language barrier making the communication a bit challenging. I should add too that they were later then the provided estimated timing. the space we knew would not fit everything, but it would not even hold the itemized items on the bill of lading. the movers were rude and because they were told they would not get paid more money then agreed on they were upset with words being said they were told to leave. because we told them to leave due to the ignorance we forfeited our deposit. which is unprofessional. i understand it was in my contract as i was pointed out, but don't think Belmont movers understand that the movers they had come were not clear English speaking and wanted more money when asked to leave. now we have things in storage 2000 miles away and stuck. Belmont movers offered to have the same movers come back, and to charge more for more space. the issue again is the items listed on the bill of lading i signed would not even fit ... their sales pitch needs to be revised as this is not my profession i relied on the sales person to accommodate what i listed and expected him to meet what was listed at minimum. i believe we should have been compensated at least 1/2 of our deposit due to the incorrect informaiton from the sales person and the rude movers they assigned to us.