Bellevue ClubReviews of bellevueclub.com

When we arrived at the hotel, we went to Reef 3 reception. The welcome from the staff was not particularly friendly or helpful, and we were immediately bitten by mosquitoes while at the hotel. We were allocated room in Reef 5. Initially, the room looked modern and presentable, but there was an unpleasant smell coming from the bathroom sink. There were also several problems with the room that should have been dealt with before our arrival: - We only had two towels despite there being four of us. - There was no shower gel provided. - There was no bedding provided for the fourth bed/sofa bed. - We had to make the sofa bed ourselves after requesting the bedding from reception. - We also had to request extra pillows. - The shower gel eventually provided was only a half-used bottle. - The main shower head was broken. These are basic requirements that we should reasonably have expected to be in place when checking into our room. We also experienced problems with the hotel's facilities and organisation. The different amenities were spread quite far apart, and we were initially directed to one location for breakfast, only to be refused and told to walk further to another location. To be fair, once we got there, the food was good and remained good throughout the holiday. The situation around the main pool was particularly unacceptable. Getting a sunbed was extremely difficult, with people jumping over the fence in an attempt to secure one. Guests appeared to have to wait around 45 minutes simply for a chance of getting a sunbed. This created unnecessary stress and completely detracted from what should have been a relaxing family holiday. The most frustrating issue throughout our stay was the lack of proper room cleaning and replenishment. Our room was not consistently cleaned, and toilet paper and other basic supplies were not replenished. I repeatedly raised this with reception and was told that it would be dealt with, but the situation did not improve. Eventually, I had to resort to taking toilet paper from the communal toilets because our room had not been replenished. I also had to attend reception first thing in the morning to request supplies. What made this even more disappointing was the complete lack of an easyJet representative available during our holiday. We had no easyJet representative to speak to about these problems or to seek assistance from when the hotel failed to resolve them.

5 dagen geen kamer schoon gemaakt!! Elke dag moet jezelf naar de receptie schone handdoeken halen omdat dit ook niet neergelegd word en toilet papier net zo. Een waardeloos hotel. Zeker geen 3 sterren waard. Het eten is eentonig en het gebouw is flink gedateerd

Where do I start?! There are both positives and negatives about this hotel however personally, the negatives outweigh the positives and I can safely say that I will not be returning to this hotel again!!! To start, the hotel has a lovely surrounding area with beautiful views and very close to the strip. The beach is about a 25 minute walk away which is great. The pools were refreshing and the italian restaurant was divine... HOWEVER We were in lagoon 2 and this building had a smell of damp and parts of the room were mouldy. The aircon had mould spores along the edge of it. The aircon was frustrating to say the least. We had ours set to 18 so that it was nice and cold when we walked in, the maid came in to clean our room one day, the next thing we know our aircon has a hardlock at 24. My partner went to reception to discuss this matter as our room was barely cold, he had several back and forths with one member of staff all but calling him a liar insisting it is impossible that we had the aircon set to 18, despite multiple witnesses. For our last 4 nights, the bedding felt wet/damp to get into. Additionally, after the incident we had with the maid and the aircon, we didn't want to let them in again and hung a "Do not disturb" sign on the door. We later came back to the room to find our beds had been moved to the middle of the room and our clean towels had been taken? They had no business being in our rooms. Furthermore, the restaurants, especially the italian are hard to book a place in and the main restaurant is continuos and boring. The same repetitive foods every morning and night. The pool situation - not the hotels fault, people how difficult is it to use a swim nappy or take youe child to the toilet?? Anyway, this is my honest review.

Lo que pensaba que iban a ser unas vacaciones para desconectar fue un horror. Llegada al complejo que no os engañen las fotos de la pagina web, nada que ver con la realidad. llegamos a la recepción y me piden deposito por la llave una llave que hasta la chica le dio cosa dármela en vez de tarjeta, bueno llegamos ala habitación y esta todo el suelo sucio como de yeso, el wc un poco viejo pero bueno mi sorpresa fue cuando voy ha colocar la ropa y me encuentro un cajón lleno de calzoncillos usados (se que eran usados porque estaban del revés) voy ha recepcción y me cambiand e habitacion. Segunda habitación con 2 camas jaja somos 3 huespedes vuelve a recepción, pensando que vamos en coche porque son 15 min andando. Tercera habitación fuerte olor a orín, arañas en las pareces,sin funda en las almohadas, la grifería del baño oxidada y sin cerrar bien cayendo una gota cada 3 segundos sin hablar de la falta de higiene en general. Las picinas,4 dias de vacaciones 3 de ellos la piscina cerrada menos mal que hay playa al lado,el personal es joven no saben que decirte te dan la razón y ya está. Menos mal que cogimos sólo desayuno aunque no nos dejaban comer aunque fuera pagando en los restaurantes (mejor). En fin un desastre no entiendo como esto no está regulado y que se revise más nopido lujosolo limpieza y que la publicidad no sea engañosa. Yo cogí el hotel por el corte ingles que me da confianza y la verdad que nunca más no pensaba que una empresa tan seria como ellos ofrezcan vacaciones desastrosas como estas y encima que aun este esperando respuesta de ellos. No vayais !!!!!!

DO NOT VISIT!!!! Absolute joke. The least inclusive all-inclusive I’ve ever been to. Went out last night. 3 paid bars with no customers. One all-inclusive bar with 1 member of staff and queues 30-people deep. 25 minute wait for a drink in the evening!! Went to pool today. Opens 10am. They kicked everyone out at 5.30pm when there were loads of families in there having a good time and the sun was still shining. It really feels like they don’t want customers, so go somewhere (anywhere!!!!!) else.

Don’t stay here . Pool open 10 -5.30 Food same every day. Ok if you like rice and pork Hardly any choice for children Rooms not clean. My teenage son complained about dirt on the floor and razor was left in the shower We booked 2 rooms , we were far away moved us nearer each other but sent a family of 4 to a double room and vice versa adding to a stressful check in Pool areas dirty, Hardly any bar staff on expect to queue for a drink. At 11 pm only one person serving Apparently it has changed management and it has changed name to 07. It’s like they don’t want any guests here!!

This was the worse hotel ive ever stayed in room was filthy fride door fell off air condition didnt work,the corridor had a toilet for every day use which stank and flooded the corridor most days,the dining hall had no air conditioning and dirty.plates piled up which you had to ask to be taken away pool bar had one type of beer and one wine this hotel was just a total nightmare.my advice stay well away, cost my family 3600.oo all inclusive we had to eat out everyday for five days.

⭐☆☆☆☆ Unfortunately, this was one of the most disappointing family holidays I have experienced. I travelled here with my two young children expecting a relaxing all-inclusive break, but instead we spent a large part of our holiday dealing with problems that should never have happened. On arrival, our apartment was not clean. There were dirty floors, make-up stains on towels and grime around the bathroom taps. We also found ants in the room during our stay. The air conditioning was a major issue. Despite reporting it several times, it was never properly resolved. The room temperature was around 24–25°C, which the manager told me was “sufficient to sleep in” and laughed when I explained that this was not a comfortable sleeping temperature for us. This was especially difficult with children in the heat. Our room keys repeatedly stopped working, meaning we had to walk around 10 minutes each way to the main reception with tired children. The reception telephone was also useless as I called over 20 times and nobody answered. The customer service was extremely disappointing. On arrival late at night after travelling all day, I asked if there was anything available for my children to eat as we had paid for all-inclusive from the first day. Instead of trying to help, the receptionist laughed and told me “no”. There were also serious concerns around facilities and organisation. The resort felt massively overcrowded, with constant queues, full shuttle buses and difficulty accessing basic facilities. The advertised snack food trucks were closed and the all-inclusive drinks options were not practical to access, meaning I had to buy drinks separately for our room. The restaurant experience was also poor. Tables, cutlery and plates were not always clean, and I was shocked to see a member of staff take a bread roll from my child’s hand and throw it away while shouting at her in Spanish. This was extremely upsetting. The most unacceptable incident was on departure day when two housekeeping staff entered our room without permission while my child and I were not fully dressed. I repeatedly shouted “no” before they entered, but they came in anyway and shouted at us to leave within five minutes. We had not been told our checkout arrangements and I felt our privacy was completely disregarded. I also slipped in the restaurant on a soaking wet floor where there was no warning sign displayed. The pool area also raised concerns. I saw rubbish, plasters and hair in the pool, and never saw it closed for cleaning. During the holiday my daughter became unwell and required medical attention after developing a problem affecting her nose and eyes. There were some positives — my children still enjoyed parts of the holiday, especially the pools and entertainment — but the number of issues we experienced had a huge impact on our time away. I would not return to this resort and would not recommend it to families expecting a comfortable, well-managed all-inclusive holiday.