Charlene P.
Positives and Negatives - I wouldn't go for the cheapest rooms again!
We went to Bellvue club in September. I will start but saying that the resort had nicely kept grounds, a choice of many large pools and walking distance to the beach. The food was good, with a lot of choices for the money you pay. Unfortunately, our experience here started very badly, we arrived in a huge storm which had left some of the resort flooded. On arrival, we were greeted by miserable staff. We were given a room on the other side of the resort and given a map. Setting out in the pouring rain we were frustrated to find that the map didn't match the layout of the resort. After two trips back to reception to ask different people for directions we arrived at the road that led to out block which turned out to be flooded above the knee and we were unable to wade through with our cases. We went back to the reception and explained the situation and asked if it was possible to be relocated in a block that was accessible...to this we got the answer... No. We asked if there was some sort of transport to the block where our room was and again...No. They told us it wasn't their problem. I am understanding to the fact that the storm was not their fault but as a company, they should have done their best to get us to our room. Luckily the car rental company heard what was going on and offered to drive us. Even they said it was not walkable. I was disappointed with the resort, to say the least. We finally got to our room to find a very rundown apartment. The bed was so bad that we had to switch the dipping matress with one from the other room which was very slightly better. As we picked it up you could hear metal falling inside. The only positive about the apartment was that it was spotlessly clean, definitely not a 3-star room.
