Belle FlameReviews of belleflame.com

This company immediately charged my credit card, misrepresented delivery dates twice and hasn’t returned phone calls seeking clarification. One can only assume that Belle Flame is a fraud. I have disputed their charge with my bsnk.

Echoing other reviewers here. Was told multiple times that my item would be 'received in 2 weeks', and it was never shipped. Eventually cancelled order and money was refunded. No restitution for my money being held for 2.5 months. DO NOT buy from this business.

Avoid This Company – Dishonest and Incompetent I had an absolutely terrible experience with Belle Flame. I ordered a water heater that never shipped for over a month. Every time I reached out for updates, I was met with vague excuses and delivery dates that kept getting pushed out. When I expressed frustration about the lack of accountability, I was told they had finally received my order and would ship it out “on overnight.” That turned out to be another empty promise. After multiple calls asking for a tracking number, their representative told me he would call me back in 5 minutes. Not only did he never call back, but 20 minutes later the company canceled my order without my consent. This company operates with zero professionalism, zero accountability, and zero regard for customer service. They misled me repeatedly, wasted weeks of my time, and then canceled my order rather than resolving the issue. Belle Flame is dishonest, unreliable, and incompetent. Do yourself a favor and stay far away from this reseller.

If only there were negative stars… I had a very poor experience with Belle Flame. They sold me a water heater that turned out not to be in stock, then kept me waiting over two months while claiming there was a manufacturer shortage (which the manufacturer later confirmed wasn’t true). When I finally asked for a refund, it took another 60 days—and I ultimately had to dispute the charge through my bank to get my money back. Based on this, I cannot recommend them.

Deceptive marketing practice, All of the profile pictures from the favorable reviews posted on Facebook, are fake. If you do a Tin Eye or Goggle picture search of the posted images,...they all come from other sites and businesses,...totally fake, clearly illegal, and certainly extremely deceptive.

Webiste listed 2 units "in-stock". Ordered 2 units. No order acknowledgement, no email, no correspondence of any kind, although they did manage to process the nearly $3000 charge immediately. Eventually got through to a "call center" and was told the order would ship on Sept 1 (2 weeks late), but still no delivery or contact by Sept 10. Tried calling the listed number a dozen times only to get VM each time and no call backs as requested. Finally got into website Chat and was told the order would ship on Sept 18th (a month late) but as soon as I asked to cancel the order the Chat went dead, no further responses which left me no choice but to call my CC company and initiate a charge dispute. I don't know if they are a total scam or just terrible business people, either way, you're definitely taking your chances.

Put in my order in August, they said the item was in stock. Got an order confirmation. Then no mention of it for over two weeks. I finally emailed to ask, and received a response it was getting ready to ship. Then, the next day, instead of shipping they cancelled it, with no explanation. If they couldn't fulfill it originally then they should have just said so; now I'm in a hurry to find a replacement in time.

The deflector was not in the package with our log set purchase. Tried and tried and tried and never got it from you. Very poor customer service. I also was led to believe I needed to order a remote separately when one came with our logs set. Requested to return it for a refund several times and never got a response from you. You owe me money for the deflector and the unneeded remote.