Belle FlameReviews of belleflame.com

Great products - delivery slower than expected - but came through in the end.

I had a few issues along the way with my order. First of all, the original item I ordered was on backorder from the manufacturer. There was nothing on the website nor any communication from them to indicate this until after I inquired about the time it was taking to ship the order. They did respond in a timely manner to my inquiry, but I think some type of notification would be better. Ultimately, I canceled the original order and placed a new order because the backorder was still pending after 3 months. Before placing the replacement order for a different model, I verified that they had what I wanted in stock and ready to ship. They were very helpful and responsive during this process and the new order shipped and arrived promptly in good condition. However, the refund for the original cancelled order took a month to process, which is a bit long in my opinion. Because of the time taken to process the refund, and the lack of proactive communication about the backorder in the first place, only 4 stars. And, 4 stars instead of a lower rating because they are responsive and helpful when you do need to contact them.

Great experience. Staff was knowledgeable of products. They helped us find a new fireplace when our original selection became unavailable. Easy payment processing. Product arrived on time. I would purchase from them again.

after posting a bad review, they contacted me and sold me the rest of the unit. it was my mistake on assuming the whole set was that cheap but the listing was somewhat confusing. Haven't installed it yet but I think I have what I need.

Had an issue with a missing part and customer service worked with me to resolve and ship out the part.

Belle Flame website is user friendly to order a product. The process went smoothly and the arrival of the stove as promised within 5 weeks which did happen. There was no damage when inspected and the delivery carrier service was very accommodating

Item came damaged in transit. Be sure to take a picture of the unit when it's delivered to avoid our situation. There was some back and forth regarding the freight damage but in the end Belle Flame's Customer Service took care of us.