Belle FlameReviews of belleflame.com

To be honest I had to leave a voicemail and never heard back The website says 1.5 inches and it’s only 1 inch thick Is this like toilet paper math?

Great product and price but the shipping was a little slow.

Pros - got a fireplace at a reasonable price - it did arrive when they said it would, and in reasonable condition - Their customer service has been prompt to respond for the most part - promptly issued a refund for an item that was not in stock - really flexible and willing to modify a promotion to include a liner that was the diameter of the fireplace outlet, instead of the size that was listed in their promo. Cons - Wasn't proactively notified that part of the order was out of stock and wouldn't be delivered with the fireplace - Was told the lead time would be ~2wks, 4wks later I checked in with them to find it was still on backorder. It would have been nice to have this information much sooner and proactively. Overall, I'm a satisfied customer but it was a bit rocky getting there,

We bought the Buck Stove Model 21ZC. It arrived a week ago, I fired it up and it's been going non-stop for the past week! The stove works great, altho it's a little small for our space and the current polar vortex thingy but I knew that going in on this project. My 4 Star issue is... I bought the stove with the intent in installing it as an insert into our Majestic fireplace. The specs said it would fit, and indeed it did fit into our fireplace. The problem is the ZC (Zero Clearance) part. I thought I was buying a stove that fit into my fireplace. Instead, I bought the wood stove AND a $900 zero clearance cabinet for the stove that I didn't need. Had to remove the stove from the cabinet to make it work. The online details were vague. Buck Stove was vague. Now I have this really nice $900 firebox that I don't know what do do with.

The heater I bought is not working.Keep having to relight it to keep it going.

Blower does a good job of heating my cabin. It was easy to install. Can be a little noisy at times, but usually quiets down after a few minutes

It took a while to get the complete order and we had a log that had some damage to it (possibly from shipping?). Customer service was very responsive and promptly sent a replacement log.

The product I ordered was reasonably priced, and I recieved prompt customer service prior to my order. When checking out online, the website stated 5 to 12 days for delivery and that I would recieve an email when it shipped. After 3 weeks, I emailed customer service and was told it would ship the next day. Five days later I reached out again because I had not recieved any updates with shipping info. I was told it had finally shipped the day before and was given the shipping info. I recieved the product 30 days after ordering. We have not had a chance to install the product, but it arrived in perfect condition and appears to be good quality.