Belle FlameAt Belle Flame we provide you with an excellent shopping experience as our client’s satisfaction is our top priority. We have managed to build up a reputable establishment online. We have a great team and aim to grow our business more and more, offering our customers the best of products and service out there. We are proud to sell products Manufactured in the USA and have curated and partnered with top manufacturers in the industry which only translates in delivering our clients the best products in the market, brand new and with full warranty. All of this without having to leave your home since we will send your order directly to your door at no cost.
Belle Flame (belleflame.com) has 343 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Cheick M.
We Purchased a majestic direct vent gas fireplace from them recently. I had lots of questions about this direct vent fireplace. They answered all my questions and also made sure the product is in stock. Arrived in great packaging. The customer service is top notch from this company. We are going to order our venting pipes and other instruments for the fireplace from them. This is as good as you can expect from a company.
Mark D.
We have ordered a roof top term kit from this company. I talked with their sales team to confirm if its in sock and if its possible to ship on the same day. Guess what? I received the tracking aster 2 hours of ordering. Highly recommended them and thank you so much for the quick shipping as we need the item to complete our project.
Aless
Although we had a rough start on this order, it was mostly courtesy of manufacturing delays & not within Belle Flame’s control. Lionel was helpful & kept me up to date once we figured out what the problem was. The cabinet & door are beautiful & will work great for our project.
Catherine B.
I LOVE BELLE FLAME!!!! My new fireplace looks beautiful. It was just what I was looking for. Lionel provided excellent customer service when I had a question and helped me through the whole process. You can trust Belle Flame with your fireplace needs.
Charles C.
Fireplace screen arrived earlier than expected. The carton was a little ragged, but the screen was in good shape except for a chipped magnetic bottom block where the doors meet upon closure.
Aaron H.
Showed up as ordered and fit perfectly
Bryan B.
Highly recommend Belle Flame. Best price by far. I was hesitant at first because of some negative reviews, but I have to say that I had great communication and response to my inquiries and recieved my order within 2 weeks of placing my order. Thank you Belle Flame.
Melissa L.
Latest: We received the product in a timely manner. We are VERY happy with it so far. It has been installed and works well. As other people have noted, the fan on the heating component is a bit loud, but that is a Dimplex issue, not a Belle Flame issue. We are happy with Belle Flame's service. Update: Belle Flame has issued a refund, and have invited us to re-order to facilitate immediate shipping. Will update this review when we receive the product. We bought an electric fireplace from this company weeks ago. TODAY, they called and claimed they didn't get our money from PayPal. Why did they wait until today to make this claim? So, we contacted PayPal and PayPal confirms this vendor DID get their funds. Very sketchy. We've never had any trouble with PayPal and reputable vendors. This stinks to high heaven. I will post again if this is eventually resolved fairly. We either want our money back or we want our fireplace delivered as promised on time.
