Bellamia CollectionsReviews of bellamiacollections.com

This couch was completely lumpy and pilled after two weeks. I was sent replacement cushions which are actually worse than the originals. I’ve been trying to get a replacement based on their warranty but keep getting the runaround with their emails.

What a disappointing experience! After tons of research, I settled on Bellamia due to the majority of great reviews. Sadly, this sofa feels cheap and flimsy and while it looks great for a few weeks, the cushions have started to get lumpy and sag in the middle. I purchased in 12/25, wrote a customer support ticket in 03/26 and never heard back from them. Wrote again this week because one of the cushions is so uncomfortable to sit on- we don't. Save your time and money and buy the other one you've been looking at.

I want to leave a review for a couch I bought from Bellamia. The "performance" fabric has completely frayed / pilled in less than 3 months of use. it looks horrible. What a waste of $2,000+. I absolutely would not recommend it to anyone. I used the chat experience to see how I can leave a review of the couch on Bellamia's website because there is no way for me to leave one, and I was only given a link to leave a review for their customer service. I am very unhappy with the experience and products from with this brand overall. Do not buy one of these couches.

The couch itself is okay. I got the Luna in stone grey chenille. It took 1 months longer than expected to arrive. One month! The cushions have flattened and become uncomfortable within a few months. I am currently waiting on a replacement cover, because it arrived damaged, and firmer cushions that will allegedly fix the flatness / discomfort. I first informed them of the damaged cover upon arrival in February, and about the cushions in April, and I have not received the replacement parts yet. It is AUGUST. It has been MONTHS with no answers, changing answers, and long wait times before the next piece of communication. And I have a paper trail to prove it. Overall, I am appalled with the horrible customer service and long wait times. Put your money elsewhere, please, for your own sanity.

I am not usually the type to go out of my way to write reviews, but I want to save someone else the headache I’ve experienced. Do not waste your time and money with this company. I was so excited to purchase the Bella-U shape sofa in the mocha performance fabric. I made the purchase on February 17th. It was advertised that it would ship within two weeks, which I was excited about, because I was about to face a surgery and would be crashing on the couch for a while. When I checked out, it gave me an estimated ship date of 02/27/26-03/04/26. After the first week of March rolled around, I still had received no shipping confirmation, so I contacted them. Then I’m told that the fabric I chose was not in stock and wouldn’t be in stock until APRIL. They offered to send me a different fabric that was in stock. I declined, because that is obviously not what I wanted, or I would have purchased that fabric. So I wait several more weeks. Keep in mind that all communication had to be initiated by me. I finally get a shipping confirmation and receive my couch on April 18th….two months after purchasing. When the delivery driver takes them off of his truck, I immediately recognize the writing on the box states the wrong color. We open them up and I had half of a cream couch and half of the mocha I ordered. The driver couldn’t take them back with them, so we had to take the incorrect pieces and contact Bellamia. This is where it started getting even more frustrating. Everything had to be done through email. I had to send tons of photos of the boxes, products, descriptions of what I had, what I was supposed to have. It was back and forth for what felt like forever before I finally received a response that stated they would check to see IF my correct piece were in stock then they’d ship them out. IF!!!!!!! After waiting for it to be back in stock, now they had to find half of my couch that I’d been waiting patiently on for two months. After more back and forth, i finally get confirmation that they have my missing pieces. On May 17th (three months after ordering) I finally received them! They requested that I schedule yet a third scheduled pick up day for the delivery driver to pick up the wrong pieces that were delivered to me. I suggested that it was only fair that they compensate me for my time since this would now be the third delivery . Each time myself or my husband had to be present, and block off several hours of our day to meet the driver. As a business owner, I would most definitely compensate one of our customers had we been the cause of so much trouble and inconvenience. We are now in July. They have refused to refund anything, and I’m still waiting on a driver to pick up the three large boxes that contains the wrong sofa. Also, we have now had our correct sofa for two months now. It is absolutely beautiful, but the fabric is already starting to pile, which is so disappointing considering all we’ve dealt with and how much we paid.

Ordered a couch from here and it came in a timely manner, however upon assembly I noticed the back two cushions for each corner seat were missing. I contact customer service who said it would be resolved asap. I hadn't heard anything so I followed up and was told it would actually take 2 months to come and if I did't flip over the couch to give them the product number (IM PREGNANT AND LIVE ALONE) my cushions would come in the wrong color even though I they have my order info... The customer service has been a nightmare and I would never recommend this couch to anyone.

My first order during Christmas arrived with no problems. The dusty blue is off on some pieces. I ordered another armless chair to add to it on May 24 and was charged but have yet to receive the item as of June 20. I requested a refund and still waiting. I will not be ordering from this company anymore.

I ordered a couch from Bellamia on December 1, 2025 and nearly five months later, the order is still not complete. What was supposed to be a straightforward purchase turned into a prolonged and frustrating process. The order went through multiple delays, changing timelines, and repeated follow-ups just to get basic updates. The original cushion configuration I selected was not fulfilled and was substituted due to availability issues. After finally receiving the couch, it arrived incomplete — missing a full back cushion, making part of it unusable. I have since had to purchase temporary pillows just to use the couch at all. Communication has been inconsistent and confusing. I was recently told a delivery attempt was made for a missing part, despite never receiving tracking information or being contacted directly. At the same time, I’ve been given additional wait times of 4–8 weeks. A $100 refund was issued, which does not reflect the extent of the delays, incomplete delivery, or overall experience on a purchase of this size. If you are considering ordering, I would strongly recommend confirming item availability and being prepared for potential delays and incomplete shipments.