Bellamia CollectionsReviews of bellamiacollections.com

Save yourself the trouble and order from a more reputable place. The customer service at Bellamia Collections is incredibly unprofessional. My order was significantly delayed, I received no confirmation emails about delivery, and the shipping info never updated. The communication was horrible. The only reason they reached out to me was to tell me the cushions I ordered were out of stock. I waited weeks to hear even this— I accepted the cushions I didn’t want as they assured me the ones I wanted were coming. Months later, I’m getting bombarded by a customer service representative that they now have the cushions I ordered. They won’t deliver them, yet call me constantly and leave no voicemail or link to book a delivery window like before. The logistics company they use is texting me with emojis and coming across as a complete scam! Do not order from this company unless you want to have a customer service experience from hell. The couch is not worth the money. The cushions lost their shape after one use. No matter how much you fluff them up they have lumps and gaps in the filling. This couch was a total rip off, and the entire company feels like a scam with false promises.

Do not buy from here. The couches are so poorly made and cheap that their team would rather send 3 replacements and a tech out than give you your money back. I’ve asked for a refund 3 times. After the initial delivery I asked, they sent a tech and then a replacement. Not what I asked for. I asked for a refund multiple times and each time it’s well we can send another one just send us pictures and videos. I’m sick of this. I just reached out again to their customer service team that takes 3-5 business days to get back to each simple response and now they’re saying well they can’t refund me because I’m past 30 days. Well I was past 30 days before the couch got to my home. I was within 30 days of delivery the first 2 times I asked for a refund. I am still, now, within 30 days of my replacement being sent. DO NOT BUY HERE. the company is a scam and the couch is NOT made as advertised. It’s shipped from China and made from Plywood about the thickness of cardboard.

I ordered a sofa from Bellamia, and it has been two weeks already. The order has not shipped, has not moved, and has not been updated in any way. Nothing. Customer service is completely ineffective. They reply with empty, generic messages and fail to provide even the most basic information: when the sofa is expected to ship. I’m not asking for an exact delivery date, not an hour, not even a specific day. Just a minimal indication. They can’t even do that. Every single morning I open the Shop app hoping to see a status change. For two weeks straight, there has been absolutely no update. No shipping notice, no progress, no accountability. The order is frozen exactly as it was the day I placed it. When I asked for a refund or compensation due to the delay and this poor handling, I received no meaningful response. Instead, they hide behind a policy claiming they are “not obligated to provide delivery timelines.” That’s not a policy – that’s a convenient excuse to avoid responsibility for their own failures. On top of that, I’ve seen many reviews from other customers who did not receive their orders in full – missing parts, incomplete deliveries, and ongoing issues. At this point, I’m not only waiting weeks for a sofa, I’m also worried that if it ever arrives, it won’t even be complete. Bottom line: No transparency. No accountability. No real customer service. For a company selling furniture at these prices, this is completely unacceptable. I strongly regret ordering from Bellamia and would advise others to think twice.

Absolutely do not recommend this company. Their website and policies seem reasonable, but the follow through isn't there. I ordered a couch over a month ago and it has not arrived. My delivery window came and went. Each time I contacted customer service, there was a new excuse for the delay, and an assurance it would ship by X date. None of them were true. They never offered to refund me or ship an in stock color, as their website states they would offer. I requested to cancel several times and they wouldn't process my request, they kept delaying, until now the couch has supposedly shipped. So if I proceed with a return request at this point, they'll charge me a large return fee. I believe they delayed communication to further manipulate the situation and scam me out of money. They didn't "ship" until I told them I'd be contacting my credit card company to report fraud. Terrible company. Even if this couch arrives and is the best couch in the world (which I doubt), this company is unscrupulous and not interested in customer satisfaction.

I ordered the Bella Sofa and the delivery process was terrible. The delivery company was a no call/no show for the initial delivery. The sofa quality is very poor. There are stains on the fabric and the pieces do not align properly. The color variation in the fabric does not match so it looks like I have two different sofa colors. I will be returning this sofa. Customer care was initially kind, but only offered to send a replacement and no additional compensation for the terrible experience and inconvenience.

Make sure you look up reviews on facebook and reddit before you purchase. I wish I had. This company is new and I have had an awful experience. I ordered the Luna couch and like others, only received part of my order. This is especially frustrating when the delivery date is scheduled and any numbers or methods of contact listed for the delivery company don't work and aren't connected. I received just the ottoman and not the couch. I immediately communicated with Bellamia Collections and the communication has been extremely poor. I haven't heard back from them. I'm very disappointed and will be filing a claim to hopefully get a refund.