Bella ItaliaReviews of bella-italia.com

Both my wife and I had dry barley warm pasta and our portion of chips where tiny and soggy as anything and our portion of garlic bread consisted of two tiny pieces this was in the Inverness restaurant TERRIBLE FOOD WILL NEVER TO VISITING AGAIN

Visited the Castlegate, Dudley restaurant - poor service with just 2 young waiting staff to look after the whole restaurant. Food delivered by robot waiter which I found a little sad. But worst of all was the very bland food. Will not be returning!

Just had what could only be described as the worst Italian meal ever ... starter smallest garlic mushroom starter probably six mushrooms in a puddle of garlic soup with a piece of garlic bread about 5 mm thick cut from a baguette then out came the carbonarra such a stingy portion of which we complained about so they gave us some more to which I think the chef got the hump no panchetta just two large bits of bacon rind most of putting the place was abismally quiet of which I understand why now and ludicrously expensive avoid at all cost .

Had vegan and glutenfree lentil ragu, not meant to be spicy at all, since I suffer from IBS. It was SO spicy, even my partner, who is used to spicy food, found it very spicy. I asked for a replacement (plain fries) and they took the pasta away. They still charged me for the inedible dish that was taken away, so my partner couldn't even finish it. They started arguing with me in front of everyone else that the meal wasn't spicy at all. Very poor customer service! In the end they lied about taking it away and it took a long discussion and them speaking to an alleged manager who I never saw to finally take the dish off the bill. Also The crockery was filthy and not cleaned properly, had to ask for fresh cups. Not coming here again!!

The Chicken burger was so tough I could not cut through it, (likely reheated or re-cooked, so sent it back. The second burger has dried on cold cheese on it that could not be swallowed. The ‘chicken’ was a processed meat with absolutely no flavour. This was without a doubt the worse meal of 2023. Shocking! My promise to Bella is that I will never darken your doors again, but I will tell everyone what I think.

The food came cold so sent it back and when it came out again was still only warm. Waited ages to be served as there were not enough staff. The food was also tasteless. The guy serving was run off his feet but was very pleasant but was not happy when we didn’t want to pay the service charge as he felt that it was about him. We felt that he should not have challenged this. This was at the strand.

Diabolical food was cold craggy and cogealed hardly any carbonara very disappointed

What a terrible experience can we remind Bella that the pandemic is over and we can go back to service by humans Not order on your phone pay at the beginning and it asks for a gratuity before you’ve had the meal? Awful.