Bella ItaliaReviews of bella-italia.com

RUDE AND UNHELPFUL. I CALLED CRANBOURN STREET ON FRIDAY TO ENSURE WE COULD USE VOUCHERS ON SATURDAY FOR A MEAL BOOKED FOR 4PM. THE WEBSITE CLAIMS VOUCHERS ARE NOT VALID FROM 5PM - 7PM BUT JUST WANTED TO MAKE SURE. WAS TOLD YES! GET THERE AT 4 ON SATURDAY, MANAGER SAID NO VOUCHERS ARE ACCEPTED ON A SATURDAY AND HE SIMPLY SHRUGGED HIS SHOULDERS WHEN I SAID THIS WAS NOT WHAT WE WERE TOLD ORIGINALLY. WE WALKED OUT IN DISGUST, BUT BY LOOKING AT THE FEEDBACK ON HERE, ITS NOT REALLY A SURPRISE

I would like to know why Bella italia thinks it is ok to discriminate against female workers, being told they can do jobs like decorating or polishing cutlery because they are a girl. To be called a f.....g moron infront of customers, being told to find cover for my own shift when in hospital with my 1year old, because the manager didnt want to. Intimidating female colleagues in corridors. Forcing me to resign due to bullying, and because i didnt want to transfer (as why should i), you let me hang on with no work or pay for 7 weeks until you decide i shall no longer work for you, then also lose my contract when i ask for it which includes all my personal data, and isnt worth investigating. Also why as a company you think it is acceptable to make staff sign to be a first aider in site when no one is actually given first aid training.

Visited a branch in Brighton and it was the most dreadful restaurant experience we ever had. We were seated for 2h 30m in the end, received warmish food throughout that was barely edible, the service and staff were slow and uninterested. Other seated customers were making jokes about how they were there since lunch. In the end we received our bill to discover that it was incorrectly calculated and we were charged £30 more than we ate. We queried this and it took a further 20 minutes to resolve. The cherry on top of the awful cake was that in response to a complaint I raised through their website, I received a templated complaint response talking about how sorry they were and a measly £20 voucher off our next meal there. Didn't even sign off with a name. Why on earth would I look to return to any of your branches? I'm sorry but Bella Italia evidently does not hold customer service at the heart of their business, and I can see from the other reviews that I am not the only customer who had such an experience.

Dreadful from the word go and (wrongly) kept perservering with poor, miserable, lazy and dissinterested staff, started to realise something was wrong seeing staff trying to calm upset customers. Began hearing explanations of 'no pasta', no chicken etc .. delivery stuck on roof of the shopping complex (?) .. when starters eventually arrived .. the smalles bowl of soup i've ever been served in any restaurant ..maybe half a tin .. no bread .. and not very good in taste or texture. Garlic bread order that was just tasteless flatbread. Main meal .. took an age .. very average spag boll and a calzone chosen in a rush as the pollo funghi had no pollo available ... no garnish except a bowl of tom sauce and a pretty half baked, uninspiring calzone. £45 and a chunk of an afternoon very badly spent ..all in all. Very poor value, poor service, poor food .. never gracing Bella Itallia anywhere again.

Been to Bella italia at hempstead valley twice now, both times we had very long wait but first time recieved apology and free drinks, last night a diffrent story, had to wait over 3 hours, ask for our cutlery, food was burnt (black), manager was so miserable no people skills what so ever and served by 5 different people, in other words DISGUSTING and a place to AVOID.You would be better off with a big mac.

Walked into Bella Italia in Parrs Wood complex, Manchester only to be told that there would be a 45 minute wait to be seated as we had not booked. This was despite there being over ten tables empty. We found it unbelievable and upsetting after we had gone there thinking we would not need book as there was just two of us to celebrate our wedding anniversary in the two hours we had out of the house before our 7 month old needed feeding. Needless to say a disappointing and frustrating experience.

Popped in to Clifton Moor Bella Italia on the way to the cinema , waited an hour for mediocre food , many apologies from the waiter but simply not good enough , couldn't wait to leave . You cannot run a place as badly as this and expect customers

Would have been better off in Weatherspoons! Service was exceptionally appalling! Waited forever considering it was quiet (that should of been a warning in itself) Clearly a smile is none existent, talking wasn’t much better apart from the basic question, are you ready to order? One of the party had coffee, wasn’t asked if sugar was needed. I had to go in search for a member of staff to ask. When the meals arrived I wasn’t impressed on the appearance but thought I would give it the benefit of doubt but unfortunately it tasted as bad as it looked! chips weren’t all cooked to the best! the mozzarella pizza was as dry as toast! It Also looked like they may have run out of mozzarella for the pizzas that it had to be rationed out which didn’t go down nicely with dried up tomato. I asked for some to tomato sauce, knowing I wasn’t going to be asked! Brought back the smallest amount which wasn’t not enough for one person, never mind 5. Again could of been a shortage on! But definitely not a shortage on the bill. I gave up asking for anything else! If it wasn’t for a birthday meal out! I would of left without eating it but stayed reluctantly and paid my bill! upon my exit it also seemed manners of the staff were also on strike! First experience in this chain and can honestly say it will be last!